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ASSISTANT GENERAL MANAGER

Élephante Dallas LLC

Dallas, TX
Job Summary

Assists the General Manager in leading the daily activities of the front-of-house operations and employees in accordance with department policies and procedures, and the management of all front-of-house operations. Interacts with the dining room guests, fellow employees, and supervisors in a polite and courteous manner to ensure gracious hospitality.

Job Activities
  • Maintain professional appearance standards as directed in the Company Employee Handbook.
  • Anticipate and accommodate needs of the guests.
  • Ensures the general cleanliness of the front-of-house, and the entire venue.
  • Assists in the decision-making process for interviewing, hiring, and training new applicants.
  • Responsible for the scheduling, growth opportunities and employee development of all front-of-house employees.
  • Works with GM to create job performance reviews.
  • Responsible for front-of-house operations to ensure quality, safety, beverage recipe accuracy, efficiency and profitably.
  • Possesses in-depth knowledge of operational systems, including payroll.
  • Regulates all executive-level POS functions.
  • Participates in reviewing the venue's monthly Profit & Loss statement.
  • Ensures Department of Health and company sanitation standards.
  • Ensures that the venue is compliant with all federal, state and local laws and regulations; and company policies.
  • Coaches and develops front-of-house employees by setting clear guidelines and expectations.
  • Ensures that all mechanical systems are in good working order and compliant with all federal, state and local ordinances.
  • Ensures all employees are compliant with all front-of-house standards and procedures.
  • Possesses in-depth knowledge of all food and beverage menus and the venue.
  • Ensures that all guest and employee concerns are resolved.
  • Ensures the reconciliation of all end-of-shift financials.
  • Practical knowledge in the job duties of all supervised employees.
  • Communicates clearly and concisely with heart-of-house employees during service.
  • Ensures the completion of all opening and closing procedures as prescribed by company.
  • Attends and leads daily pre-service meetings.
  • Demonstrates knowledge of Company, its partners and supporting hotel environments.
  • Assists in overseeing the replacement or repair of all breakage, damage of equipment or furniture.
  • Attends and participates in any training sessions, departmental meetings or daily pre-service meetings.
  • Learn by listening, observing other team members and sharing knowledge while leading by example.
  • Portrays a positive and professional attitude.
  • Works as part of a team and provides help and support to all fellow team members.
Requirements

Education, Experience and Skill Requirements
  • Company Assistant General Manager Training Program, PCI/DSS, Alcohol Awareness, Food Handling and Gaming Registration (where applicable).
  • Minimum 5 years previous hospitality experience as an Assistant General Manager, Restaurant Manager or senior manager within a high-volume setting is essential.
  • Two-year associate degree (60 credit hours) in Hospitality, Business etc. or equivalent work experience preferred.
  • Strong guest service foundation, ability to coach, build a team, problem solve, and leadership skills required.
  • Demonstrated financial acumen with P&L statements, and labor models is desirable.
  • Must be organized, self-motivated, and proactive with a strong attention to detail.
  • Proficient with computers (Microsoft Products), POS and technology.
  • Must be able to stand, lift and bend for extended periods of time.
  • Must be able to bend and lift to 50 lbs.
  • Role may include job duties or tasks requiring repetitive motion.
  • Exposure to hot kitchen elements or cleaning materials.
  • Must be able to work and remain focused in a fast-paced and ever-changing environment.
  • Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends and holidays.

Salary Description


$80,000k
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Vacancy posted 3 days ago
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