Brokerage Dispatcher

Job Description

Job Description

Brokerage Dispatcher / Logistics Coordinator Padilla Freight Solutions– Laredo, TX
$16.00–$19.00 per hour, based on experience
Full-Time | Monday–Friday | 8:00 AM–5:00 PM
In-Office Position

Job Summary

Padilla Logistics is seeking a dependable, organized, and highly communicative Brokerage Dispatcher / Logistics Coordinator to join our team in Laredo, Texas.

This position is responsible for coordinating and monitoring freight from pickup through delivery, maintaining consistent communication with drivers and carriers, and ensuring customers receive timely and accurate service updates.

The ideal candidate is comfortable working in a fast-paced transportation environment, can manage multiple loads and priorities at the same time, and understands the importance of proactive communication when delays or service issues arise.

Bilingual English/Spanish is required.

Key Responsibilities

• Dispatch and coordinate assigned loads from pickup through final delivery.

• Communicate load information, pickup and delivery appointments, addresses, reference numbers, and special instructions to drivers and carriers.

• Track and monitor active loads throughout the day.

• Obtain regular driver status updates, locations, and estimated arrival times.

• Confirm that drivers arrive for scheduled pickup and delivery appointments.

• Maintain accurate and timely load notes and status updates in the company's transportation/load management system.

• Proactively communicate delays, missed appointments, breakdowns, detention, or other service issues to the appropriate team members.

• Assist in resolving day-to-day transportation issues to keep freight moving and minimize service disruptions.

• Communicate professionally with drivers, carriers, customers, shippers, receivers, and internal team members.

• Confirm successful deliveries and obtain Proof of Delivery (POD) and other required documentation.

• Review load information and documentation for accuracy and completeness.

• Follow up on missing paperwork or information needed to close out completed loads.

• Maintain organized electronic records and documentation.

• Escalate significant service issues to management when appropriate.

• Provide excellent customer service and professional communication at all times.

• Perform other transportation and dispatch-related duties as assigned.

Qualifications

• Bilingual English/Spanish required.
  
  
• Previous experience in transportation, trucking, dispatch, logistics, or a related field preferred.

• Freight brokerage dispatch experience is a plus but is not required.

• Strong verbal and written communication skills.

• Strong organizational and time-management skills.

• Ability to manage multiple loads, drivers, deadlines, and priorities simultaneously.

• Comfortable communicating frequently by telephone, text, and email.

• Strong attention to detail and accurate data-entry skills.

• Ability to remain professional and solution-oriented when dealing with delays, schedule changes, and other transportation issues.

• Basic computer proficiency, including email and Microsoft Office.

• Experience with transportation management systems (TMS), load tracking, or GPS platforms is preferred.

• Dependable attendance and punctuality are required.

Compensation & Schedule

Pay: $16.00–$19.00 per hour, based on experience

Schedule: Monday through Friday, 8:00 AM–5:00 PM

This is a full-time, in-office position in Laredo, TX. Remote work is not available for this position.

What We're Looking For

We are looking for someone who takes ownership of their assigned loads and understands that successful dispatching requires more than simply providing a driver with pickup and delivery information.

The right candidate will stay on top of each load, communicate proactively, identify potential problems before they become larger issues, and make sure the team always knows the current status of the freight.

If you are organized, dependable, bilingual, comfortable working in a fast-paced environment, and enjoy coordinating transportation and solving problems, we encourage you to apply.