Police Dispatcher

Police Dispatcher

The City of Saint Charles Police Department is currently recruiting for the position of Communications Specialist Dispatcher. The purpose of this position is to answer emergency telephone calls, provide information to callers and emergency response personnel and dispatch appropriate response personnel to the scene.

Essential Duties and Responsibilities The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and/or assigned.

• Answers emergency and non-emergency calls from the general public and surrounding agencies, gathers incident information and dispatches police personnel and notifies other emergency personnel such as fire or EMS.
• Prioritizes calls based on urgency.
• Maintains telephone contacts with callers during dangerous situations.
• Tracks status of police and other emergency personnel regarding availability and location.
• Provides information to police regarding outstanding warrants/wanted persons, suspect/subject data, Department of Revenue driver and vehicle information from computer databases during traffic stops and complaint investigations.
• Monitors radio and computer generated traffic from other agencies.
• Informs or confirms relevant information with Officers.
• Issues emergency warnings to emergency personnel and the public.
• Relays information to other law enforcement agencies via computer and radio.
• Dispatches personnel from towing companies, public works personnel and other agencies.
• Maintains knowledge of emergency communications devices including Telecommunications Device for the Deaf, rules, procedures, ordinances and statutes, regional geography, and sources of emergency response resources and information.
• Updates computer-aided dispatch information.
• Relays dangerous weather developments to the National Weather Service. Monitors NAWAS weather services.
• Takes and relays messages to officers. Connects officers to outside telephone lines. Cleans work station/console. Answers informational calls from the public. Locates addresses and numbers for police. Maintains files for wanted persons, stolen articles/vehicles, missing persons.
• Monitors security and building control devices.

Minimum Training and Experience Required to Perform Essential Job Functions High school diploma or equivalent, vocational/technical training in office automation applications preferred. Two years responsible experience working with the public, preferred. Certified Telecommunicator in Missouri or the ability to obtain certification within six (6) months of appointment. Must possess or be able to obtain, by the time of hire, a valid state driver's license. Any combination of education and experience that provides equivalent knowledge, skills, and abilities.

Online employment applications can be accessed on our City Website: