Field Service Technician

Field Service Technician

About us

Scientific Safety Alliance, or SSA, exists to Accelerate Science. Delightfully. SSA is growing at an exceptional rate and is rapidly rising Inc Magazines 2024 and 2025 list of fastest growing privately held companies. How fast? In a little over 2.5 years, we have acquired 19 companies and our growth is only accelerating.

What makes SSA special? SSA is a 100% founder and employee-owned company. Every team member has a stake in the outcome, and everyone's performance directly impacts the value of their ownership. We have grown from a handful of regional teams into one of the fastest-growing companies in the United States through a network of specialized local service companies. We serve the life sciences world, including pharmaceutical, biotech, hospital, and research facilities that rely on us to keep their controlled environments compliant and ready for discovery. Our mission is simple: remove the friction so our customers can focus on innovation.

The Opportunity:

As a Field Service Technician, you will certify, install, troubleshoot, repair, and verify the performance of complex cleanrooms, biosafety cabinets, fume hoods, laminar flow benches, and autoclaves. You'll also serve as a technical advisor to clinical and administrative staff on safe equipment usage and help evaluate new device acquisitions.

This role offers unmatched exposure across the biotech, med-tech, pharmaceutical, and healthcare sectors. You'll perform certification, performance testing, maintenance, troubleshooting, and repair of equipment directly at customer facilities. Most importantly, technicians serve as the face of SSA. You'll build trusted relationships with healthcare professionals, laboratory leaders, and facility teams, ensuring safety, compliance, uptime, and an exceptional customer experience. For individuals who take pride in precision, problem-solving, autonomy, and professionalism, this career offers continuous learning, growing responsibility, and a clear path to leadership within a rapidly expanding, employee-owned company.

How You Will Make an Impact .

· Diagnose, troubleshoot, and repair equipment issues to minimize downtime and keep customer operations running smoothly.

· Repair, install, and calibrate highly complex and intricate biomedical equipment and systems

· Inform supervisors of the status of repairs, scheduled inspections, unusual equipment situations, and any customer concerns

· Maintain and develop expertise through ongoing training and education

· Lead Service Operations Special Projects as assigned. Travel to sites and\or work with other Central Office associates as necessary for the collection and analysis of information and\or data pertaining to any special assignments

· Ensure the accuracy and integrity of the equipment database to include the inventory, performance assurance schedules, nomenclature, and service history

· Responsible for ensuring all service and documentation is complete, timely, and accurate

· Build and maintain customer relationships and discuss equipment status and functionality with clinicians

· Serve as an ambassador for Scientific Safety Alliance by integrating the core values into job performance

· Identify potential risks, equipment failures, or environmental concerns and proactively recommend corrective or preventive actions.

· Represent SSA's values: autonomy, urgency, openness, integrity, and embracing change—during every customer interaction.

· Support teammates by sharing insights, best practices, and field learnings that strengthen performance across the organization.

· Protect company assets, tools, vehicles, and equipment while following strict safety, quality, and calibration standards.

· Contribute to operational efficiency by suggesting process improvements, workflow enhancements, and customer experience upgrades.

· Act as a trusted advisor by educating customers on proper equipment use, maintenance schedules, regulatory expectations, and lifecycle planning.

Deliverables & Outcomes

· Deliver accurate, compliant performance testing and certifications with a documented error rate of <1%.

· Consistently meet daily/weekly productivity expectations by efficiently servicing customers.

· Maintain 100% on-time and complete service reports, documentation, and regulatory records.

· Achieve high customer satisfaction scores (NPS, feedback, renewals, referrals) through exceptional service and communication.

· Resolve equipment issues through effective troubleshooting while minimizing customer downtime.

· Uphold company safety, quality, calibration, and compliance standards on every job site.

· Demonstrate autonomy and strong time management by effectively planning routes, schedules, and priorities.

· Contribute insights, process improvements, and best practices that enhance technician performance and customer experience across the organization.

What We're Looking For

· Travel will be to customer sites located around the area daily with some overnight travel weekly or monthly.

· Minimum 2 years of experience working in a similar service technician position working across many different types of equipment.

· Curious, mechanically minded problem-solvers who enjoy diagnosing issues and working with their hands.

· Strong communicators who can confidently interact with customers, explain findings, and build trust.

· Reliable professionals with a high sense of ownership, accountability, and follow-through.

· Individuals who thrive in autonomy—comfortable working independently, traveling, and managing their own schedule.

· Adaptable learners who embrace change, ask questions, and continuously build technical expertise.

· Detail-oriented thinkers committed to precision, safety, and regulatory compliance.

· Technicians who remain calm under pressure and can troubleshoot in dynamic, fast-paced environments.

· Teammates who model SSA's values—integrity, openness, urgency, autonomy, and embracing change.

· Comfortable using technology—service software, tablets, reporting tools, measurement instruments, etc.

· Valid driver's license and ability to visit multiple customer sites as part of the daily role.

· Interest in relocating in 1-2 years time to stand up a new location.

Benefits

· Equity ownership in SSA

· 401k Match

· 100% paid Medical Dental & Vision insurance

· Health insurance (100% for employee and family)

· Life insurance

· Generous Paid time off

· Parental leave

If you have the skills we are looking for, and want to be a part of the rocket ship we are building, we want to hear from you!!

Pay: $26.00 - $29.00 per hour

Benefits:

• 401(k)
• Cell phone reimbursement
• Disability insurance
• Health insurance
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid time off

Work Location: On the road