Information Technology Business Systems Analyst Level I/II

The PositionThis is a continuous filing exam. Next filing cut-offs are at 5:00 pm on: 6/18/26, 9/18/26, 12/18/26. Level 1 - $7,353.24 - $9,385.58 /month. Level 2 - $8,162.33 - $10,419.12 /month. Performs professional and technical duties analyzing and translating departments' business requirement into system deployment related to the enterprise resource planning or other departmental business systems. Incumbents perform duties related to Business Systems Analysis. The Information Technology (IT) Business Systems Analyst Level I/II is a single class with two salary levels. Positions in this class are flexibly staffed and the level at which appointments are made is at the discretion of the appointing authority.Examples of Knowledge and AbilitiesKnowledge of:General operations, services, concepts, terms and activities common to a comprehensive, state-of-the-art information technology systems programPrinciples, methods and techniques used in designing, developing, testing, implementing, and maintaining computer software systemsSoftware systems development lifecycleData processing techniques, including the types of hardware and software currently used to process data with different levels of complexityBasic project management principles and techniques such as organizing and managing a project, developing schedules, identifying critical paths, and breaking down a project into individual tasksStructured analysis and database conceptsComputer hardware and software systems similar to those being used by Sacramento CountyTools and equipment used in testing the functionality of computer applicationsPrinciples and practices of troubleshooting computer software problemsPrinciples, practices, and techniques of providing quality customer serviceMethods and techniques of developing and presenting technical documentation and training materialsPrinciples and practices of record keepingModern office procedures, methods and equipmentInformation system development lifecycle and design principles using flowcharting techniques and prototype development toolsBasic principles and practices of business operations and work flow analysisBusiness planning processTest plan and test case development and useERP systems or other enterprise or other departmental business systems such as, but not limited to, SAP, PeopleSoft, Oracle, Baan, J.D. Edwards, and CalWINERP or other enterprise or other departmental business system software and module configurationApplication software including presentation, spreadsheet and word processing applicationsBusiness systems applications in finance, materials management (logistics) and/or human resourcesMethods of developing business process specificationsProcedures and methods for testing business functions within ERP or other enterprise or other departmental business systemsPrinciples and practices of producing effective project documentation including business functions and technical ERP or other enterprise or other departmental business systems and processesPrinciples of public administration, organization and management, business information systems, and practicesCustomers' current business processesTime management and organizational skillsProject management techniquesAbility to:Recognize problems; gather, analyze and evaluate data and information in order to reason logically; draw valid conclusions; take appropriate actions and/or make appropriate recommendationsResearch, design, implement and maintain various software technology solutions, including new technology, in order to improve County processes or servicesCommunicate technical information to a wide variety of usersInterpret and explain pertinent County and Department policies and proceduresExplain the values and limitations of services requestedRecognize that changes made on a local level can affect services and equipment at the system wide level and take appropriate precautionsPlan, organize, and prioritize multiple projects/assignments to ensure that deadlines are metUnderstand and utilize specialized technology terminologyInterpret and apply technical information pertaining to computer and network systemsAdapt quickly to changes in policies, procedures, assignments and work locationsCommunicate effectively, both verbally and in writingEstablish and maintain effective working relationships with those encountered during the course of the work; promote and maintain a team environmentPrepare and maintain documentation for procedures, processes, and tables related to area of assignmentRead, comprehend, apply, and retain technical publications and documentationConduct business process and needs analysis and propose technology solutionsDevelop information system designs, flow charts, report layouts and screen designsUse troubleshooting and analytical skillsApply technical competency with strong computer skillsUnderstand the attitudes and perspectives of supervisors, co-workers, and customersUse appropriate interpersonal style and approach to ensure team cohesiveness and cooperationCommunicate effectively verbally and in writingUtilize time management skills and multi-tasking capabilitiesAnalyze, evaluate and integrate business processes and proceduresApply creative thinking and problem solving in the methods of ERP or other enterprise or other departmental business systemsAnalyze complex business problems and develop appropriate solutionsWork independently within established guidelinesDevelop and document business and technical enterprise processes, functions and proceduresWork effectively in a diversified team; guiding and supporting project team membersHandle multiple and parallel projects of an ERP or other enterprise systems natureEmployment QualificationsMinimum Qualifications Either: 1. A Bachelor's Degree or higher from an accredited college or university in Management Information Systems, Information Technology, Computer Science, Business Administration, Accounting, Finance, Human Resources, Industrial Organizational Psychology, Materials Management or other field closely related to the intent of the class. Or: 2. Four (4) years of full-time paid technical experience in the fields of business systems analysis, applications development/implementation, programming, testing in an enterprise application, database administration/analysis, and/or application and business process support. Or: 3. Four (4) years of full-time, paid experience in Sacramento County service providing user support in technology; system, software/application and legacy troubleshooting; problem resolution; review of business processes and communication of user requirements/problems to a vendor or statewide system. Note: Education from an accredited college or university with major course work in Management Information Systems, Information Technology, Computer Science, Business Administration, Accounting, Finance, Human Resources, Industrial Organizational Psychology, Materials Management or other field closely related to the intent of the class, may be substituted for the required experience listed in on a year-for-year basis; 30 semester units (45 quarter units) equal one year of experience. Note: If the word "experience" is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here or speak to someone in our office before the final filing or cut-off date listed in this notice.General Qualifications Criminal History and Background Checks: The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies and Procedures B-5, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained. The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history.