AV Service Coordinator

AV Service Coordinator

Department: Audiovisual

Reports To: Manager of Technical Services

About the Role

We're looking for an organized, customer-focused AV Service Coordinator to join our team. In this role, you'll be the hub of our audiovisual service operation — managing incoming service requests, keeping tickets moving, and making sure our clients get the support they need, when they need it. You'll also play a key role in our service contract business, from proposal generation all the way through renewal.

What You'll Do

On any given day, you might be entering and updating service orders in Hedberg, creating service renewal proposals, or tracking opportunities in ConnectWise. You'll generate proposals for third-party service providers, manage service agreements, and coordinate preventative maintenance tickets per contract requirements. When incidents come in, you'll create AV support tickets, assign technicians and subcontractors, and manage those tickets through to completion — making sure all SLAs are met. You'll also follow up on past-due invoices, coordinate with vendors on equipment repairs or replacements, and manage loaner asset tracking.

What We're Looking For?

You're detail-oriented and organized, with strong interpersonal skills and a genuine customer service mindset. You communicate clearly — both on the phone and in writing — and you're comfortable working independently with limited supervision. You bring solid intermediate PC skills (Outlook, Word, Excel, Access), a strong math aptitude, and the ability to juggle multiple priorities without dropping the ball. Experience with Hedberg and ConnectWise is a plus, though training will be provided.

Why This Role?

This is a great opportunity for someone who thrives in a fast-paced, team-oriented environment and wants to be at the center of a dynamic AV service operation. If you're a problem-solver with a positive attitude and a knack for keeping things organized, we'd love to hear from you.

Company Benefits

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Andover, MA.

The pay range for this position is $25.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Andover,MA.

This position is anticipated to close on Jun 15, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.