PBX Supervisor - Signia by Hilton Diplomat Beach Resort

PBX Supervisor Set between Miami and Fort Lauderdale, the Signia by Hilton Diplomat Beach Resort is entering a transformative new chapter pairing timeless oceanfront glamour with refreshed interiors, redesigned guestrooms, and a revitalized sense of place. Nearly every suite and room opens to sweeping ocean views, creating a stay defined by beauty, comfort, and effortless luxury. We are seeking a PBX Supervisor who holds at least 3+ years experience in a call center environment/hotel or equivalent within a supervisory role. Ability to work varying shifts. Passion for hospitality and creating memorable guest experiences. Shift Pattern: Full Availability between the hours of 7AM-11PM (weekdays, weekends, holidays) Benefits Access to pay when you need it through DailyPay Medical Insurance Coverage for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications* 401K plan and company match to help save for your retirement Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount Career growth and development Team Member Resource Groups Recognition and rewards programs *Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. What will I be doing? As a PBX Supervisor, you would be responsible for the daily supervision of the Communications Department to deliver an excellent guest experience and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Supervise, support and monitor team member performance in all communications and telephone procedures including, but not limited to, answering and directing calls, recording and relaying messages, responding to emergency situations according to established standards and communicating information to guests Schedule and coordinate installation and service of telephones and high speed internet connectivity in all meeting and conference facilities Support and assist team members in handling guest inquiries and requests and in resolving guest complaints Demonstrate and ensure team members have a thorough knowledge of hotel, local and general product information Schedule, assign daily work, inform and train team members Monitor, observe and assist in evaluating team member performance Perform duties of Communications/Telephone Operator What are we looking for? We look for the demonstration of the following Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline Key Attributes Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! #J-18808-Ljbffr Hilton EMEA