Customer Service Representative

Are you passionate about helping others and making a meaningful difference in healthcare? We’re looking for a Customer Service Representative to join a compassionate, mission-driven team. In this role, you’ll be the critical connection between patients, physicians, and care teams—ensuring seamless coordination of medical services and durable medical equipment (DME) for patients with chronic conditions. Responsibilities Serve as the primary point of contact for patients, physicians, and internal care teams. Coordinate and track patient service orders from referral to equipment delivery. Ensure timely, accurate communication between healthcare providers and internal departments. Review and process billing and documentation related to medical services and equipment. Address patient concerns with empathy, providing timely resolution or escalation. Educate patients on available services and recommend solutions based on their needs. Support onboarding and mentoring of new staff as needed. What You Bring High School Diploma or GED (preferred). Previous experience in healthcare customer service, patient coordination, or medical office admin is highly valued. Familiarity with insurance processes and durable medical equipment is a plus. Strong organizational and multitasking skills. Tech-savvy and comfortable navigating digital systems. Compassionate, professional communication style with a strong sense of responsibility. Why This Role Matters As a Patient Care Coordinator, you play a vital role in improving quality of life for individuals living with chronic health conditions. Your ability to connect, coordinate, and care makes a real impact every single day. Ready to support patient care in a meaningful way? Apply today! Seniority Level Entry level Employment Type Full-time Job Function Health Care Provider and Other Industries Hospitals and Health Care, Hospitals, and Medical Practices #J-18808-Ljbffr