General Manager

General Manager – Family Entertainment Center

Dreamland Galaxy | Bradley, Illinois

Job Type: Full-Time | On-Site

Salary: $60,000–$70,000 annually, based on experience and qualifications

Schedule: 40–45 hours per week, with a consistent, management-approved schedule

Location: 1190 N Bradley Blvd, Bradley, IL 60915

About Dreamland Galaxy

Dreamland Galaxy is a growing, approximately 23,000-square-foot family entertainment center located in Bradley, Illinois. Our facility features a multi-level indoor playground, virtual reality attractions, interactive games, imaginative play areas, a café, birthday parties, and group events.

Our mission is to provide families with a safe, clean, welcoming, and memorable entertainment experience.

We are seeking an experienced, dependable, and results-driven General Manager to oversee our facility and lead our team.

This is a hands-on leadership position requiring strong operational management, financial awareness, excellent communication, and a commitment to maintaining high standards.

We are looking for someone who takes ownership of their responsibilities, leads by example, and can successfully manage the business’s daily operations with minimal supervision.

Position Overview

The General Manager will be responsible for overseeing all aspects of Dreamland Galaxy’s operations, including employee management, customer satisfaction, facility safety, cleanliness, staffing, financial performance, and operational efficiency.

The successful candidate must be capable of independently managing a busy family entertainment facility while maintaining consistent communication with ownership.

This position requires a leader who is actively involved in daily operations, identifies and resolves problems proactively, follows through on responsibilities, and consistently works to improve the business.

Key Responsibilities

Leadership & Staff Management

* Recruit, interview, onboard, train, and supervise employees across all departments.

* Develop and maintain employee schedules based on operational needs and approved labor budgets.

* Monitor employee attendance, punctuality, productivity, and performance.

* Conduct performance evaluations, coaching, and documented disciplinary actions when necessary.

* Establish clear expectations and consistently enforce company policies and procedures.

* Maintain a positive, professional, and accountable workplace culture.

* Ensure all employees receive appropriate training and understand their responsibilities.

* Maintain proper staffing levels throughout operating hours.

* Lead by example and actively assist with daily operations when needed.

Facility Operations & Management

* Oversee the daily operations of the indoor playground, VR arcade, café, birthday parties, and all additional attractions.

* Ensure the facility opens and closes on time and all required procedures are completed.

* Maintain exceptional cleanliness, organization, and facility presentation.

* Conduct routine facility inspections and address maintenance concerns promptly.

* Monitor equipment functionality and coordinate necessary repairs and preventive maintenance.

* Oversee inventory management, supply ordering, and vendor coordination.

* Ensure operational checklists, cleaning schedules, and maintenance logs are properly completed.

* Identify opportunities to improve efficiency, productivity, and overall operational performance.

* Maintain an active management presence throughout the facility, especially during high-volume periods.

Child Safety & Regulatory Compliance

The safety and well-being of children, families, and employees are our highest priorities.

* Ensure all attractions operate according to established safety standards, manufacturer guidelines, and applicable regulations.

* Enforce attraction-specific age, height, weight, and supervision requirements.

* Ensure guest waivers and applicable safety procedures are properly followed.

* Conduct and document routine safety inspections.

* Immediately address unsafe conditions and remove equipment from service when necessary.

* Ensure employees are trained in emergency procedures, incident reporting, and child safety protocols.

* Properly document and promptly report injuries, accidents, safety concerns, and equipment failures.

* Maintain emergency preparedness and appropriate supervision throughout the facility.

* Ensure compliance with applicable health, food safety, employment, and workplace safety requirements.

Guest Experience & Customer Service

* Maintain a consistently high standard of customer service throughout the facility.

* Ensure employees properly greet, assist, and communicate with guests.

* Address customer concerns and complaints professionally and promptly.

* Monitor customer feedback and implement improvements when necessary.

* Oversee birthday parties, private events, and group bookings to ensure a positive guest experience.

* Resolve service failures and establish corrective measures to prevent recurring issues.

* Build strong relationships with guests and encourage repeat visits, memberships, and referrals.

Financial Management & Business Performance

* Monitor daily sales, operating expenses, labor costs, and overall financial performance.

* Maintain staffing expenses within approved budgets while ensuring safe and effective operations.

* Oversee cash handling, register reconciliation, and financial accountability.

* Monitor inventory usage, product waste, and unnecessary expenses.

* Identify opportunities to increase revenue through admissions, memberships, birthday parties, VR experiences, and café sales.

* Support marketing initiatives, promotions, and community partnerships.

* Track key performance indicators and recommend strategies to improve profitability.

* Work closely with ownership to achieve established operational and financial goals.

Reporting & Accountability

* Submit accurate and timely daily and weekly operational reports to ownership.

* Provide updates regarding sales, staffing, labor expenses, customer complaints, incidents, and maintenance concerns.

* Maintain organized and accurate operational documentation.

* Communicate significant business concerns promptly.

* Follow through on assigned projects, deadlines, and management responsibilities.

* Maintain confidentiality regarding company information, employee records, financial data, and internal operations.

* Take responsibility for operational performance and implement corrective action when necessary.

Required Qualifications

* Minimum of 3 years of management experience in a high-volume, customer-facing environment.

* Proven experience supervising employees, managing schedules, and overseeing daily business operations.

* Strong leadership, communication, organizational, and problem-solving abilities.

* Experience managing operational budgets, labor costs, and employee performance.

* Ability to independently make sound operational decisions within established company policies.

* Strong commitment to child safety, customer satisfaction, and facility cleanliness.

* Excellent time management, attendance, and reliability.

* Ability to maintain a consistent, ownership-approved work schedule, including assigned weekends.

* Proficiency with computers, business management software, and operational reporting.

* Ability to successfully complete applicable background screening consistent with federal and Illinois law.

* Ability to perform the essential functions of the position, with or without reasonable accommodation.

Preferred Qualifications

* Management experience in a family entertainment center, indoor playground, trampoline park, amusement facility, hospitality business, or similar environment.

* Experience overseeing multiple departments within a single facility.

* Experience managing birthday parties, private events, and group bookings.

* Knowledge of food service operations and applicable health requirements.

* Experience with POS systems, payroll software, employee scheduling platforms, and inventory management.

* Familiarity with QuickBooks, WooCommerce, or similar business management systems.

* CPR, First Aid, or relevant safety certifications.

Schedule & Attendance Expectations

This is a full-time, on-site management position requiring approximately 40–45 hours per week under a consistent schedule established and approved by ownership.

The General Manager is expected to:

* Report to work on time and complete all scheduled shifts.

* Maintain a reliable on-site presence during assigned working hours.

* Work assigned weekends and peak business periods as established in the approved schedule.

* Obtain prior approval for schedule changes, early departures, and planned time off.

* Accurately record working hours in accordance with company policy.

* Communicate attendance concerns promptly.

* Ensure proper management coverage and operational oversight during scheduled shifts.

Consistent attendance, punctuality, professionalism, and dependable leadership are essential expectations of this position.

This is not a remote or hybrid position.

What We’re Looking For

We are seeking a General Manager who:

* Takes initiative and ownership of responsibilities.

* Leads by example rather than simply delegating tasks.

* Maintains high operational standards without constant supervision.

* Understands that child safety is non-negotiable.

* Holds employees accountable while treating them fairly and professionally.

* Addresses problems directly and follows through on solutions.

* Demonstrates honesty, integrity, and sound judgment.

* Understands the importance of controlling expenses while maintaining excellent service.

* Communicates effectively with employees, customers, and ownership.

* Is committed to the long-term success and growth of Dreamland Galaxy.

Compensation & Benefits

* Annual salary of $60,000–$70,000, based on qualifications and experience.

* Eligibility for performance-based bonuses tied to established business objectives.

* Paid time off in accordance with company policy.

* Opportunities for professional growth and advancement.

* Direct collaboration with ownership in a growing family entertainment business.

Candidates with demonstrated success in family entertainment, hospitality, recreation, amusement, or high-volume customer service operations are strongly encouraged to apply.

We are looking for a dedicated professional who is prepared to take responsibility, lead a team, and contribute to the continued success of Dreamland Galaxy.

Dreamland Galaxy is an Equal Opportunity Employer. All employment decisions are made in accordance with applicable federal, state, and local laws.