Customer Service/Dispatcher

Salary $21.00 - $23.00 hourly, DOE Benefits Competitive wages Family‑owned/Oriented Holiday pay 401(k) and profit sharing On‑the‑job training Vacation pay (up to 80 hrs. the first year) Employee discounts & more Regular, full‑time position with competitive compensation and full benefits including medical/dental insurance, disability benefits, life insurance, 401(k), profit‑sharing retirement plan, and wellness programs. Job Summary Under the direction of the Operations Manager, this role coordinates and dispatches delivery trucks to customer jobsites, ensuring load accuracy, timely communication with customers, and processing of orders, invoices, and credits. The position also supports marketing initiatives and provides sales assistance to walk‑in commercial and retail customers. All duties support the Core Values of Integrity, Safety, Respect, Customer Focus, Quality, Innovation, and Financial Success. Responsibilities Dispatches delivery trucks to customers’ job sites in a timely manner. Works as a team with delivery drivers to ensure accurate and on‑time deliveries. Communicates delivery day and time with customers, proactively calling customers to set up delivery dates and informing the team. Maintains daily delivery log. Answers phones courteously and refers calls to appropriate parties. Processes sales orders and change orders received from customers and sales representatives, sets up sales order, terms, payer, and pre‑lien data in SAP for initial order. Enters sales orders and change orders into SAP and distributes copies to appropriate departments. Issues invoices, returns for credit, credit and debit memos following the guidelines outlined in Basalite policy documents. Helps with end‑of‑day reconciliation of sales. Changes delivery notes to reflect loading changes and inventory shortages. Processes notification requests for new material set‑up in SAP to Yard Supervisor. Assists in managing location pricing structure with sales teams in SAP, prepares and enters yearly pricing increases. Processes credits for customers as required by accounts receivable. Processes and mails daily invoices and credits. Develops a working knowledge of all products and established procedures. Provides marketing support for samples, catalogs and information requests. Maintains inventory of marketing materials. Works with Sales Teams to coordinate customer requests and help provide superior customer service. Becomes knowledgeable on all products and recommended installation requirements. Performs all other duties and responsibilities assigned from time to time by the company or its designated representatives. Abides by all safety rules set forth by the company and governmental regulatory agencies; ensures that hazardous conditions are reported and corrected. Predictable and Regular attendance is required; must be able to work overtime as needed. Qualifications High school education or equivalent required; some college level courses are a plus. Two years’ customer service experience preferred, experience in the concrete block and/or sack industry area preferred. SAP experience preferred. Truck dispatching experience preferred. Strong aptitude for organizing personal tasks and repetitive duties in a dynamic environment. Requires good reading, writing, and mathematical skills. Ability to communicate effectively with peers, customers and superiors. Must have strong communication, teamwork, decision‑making, and interpersonal skills. Demonstrated commitment to consistently delivering the highest quality customer service. Working knowledge of office environment with experience using multi‑line phone system, personal computer, printer, calculator, copier, and facsimile machine; some other equipment may be required to perform duties. Sales experience preferred but not required. Driver’s license required to travel between OR plants. Bilingual in Spanish preferred but not required. Predictable and Regular attendance is required; must be able to work overtime as needed. Physical Demands Standing, walking, sitting, talking/listening, climbing or balancing, stooping, kneeling, crouching or crawling, reaching with hands and arms. Lifting up to 25 pounds. Up to 5% drive‑time required. Work Environment Office environment with moderate noise. Indoor and outdoor weather conditions. Additional Requirements Wear mandatory and/or appropriate personal protective equipment (PPE). Selected candidate is subject to a pre‑employment drug screen and background check. We are an equal‑opportunity employer and promote a drug‑free workplace. #J-18808-Ljbffr