Installations / Service Technician

Job Description

Job Description

Position Summary

Loffler Companies is looking for a dependable, hardworking Installations / Service Technician to join our team!

This role is a great fit for someone who enjoys hands-on technical work, problem-solving, customer interaction, and learning new equipment and systems.

In this position, you'll install and network printers, copiers, and related equipment at customer locations. You'll also troubleshoot equipment and networking issues, complete service calls, and provide onsite customer training when needed.

This is a strong opportunity for someone with mechanical aptitude, basic networking knowledge, and a desire to grow with the company.

• Install printers, copiers, accessories, and related equipment at customer sites.
• Connect equipment to customer networks, including print drivers, default settings, scan-to-email, and scan-to-folder setup.
• Troubleshoot networking issues related to imaging equipment.
• Complete service calls, networking calls, work orders, service logs, and checklists accurately and on time.
• Set up account tracking when requested by customers.
• Update IT Glue with any pertinent information for the customer specific to locations, network information and passwords.
• Communicate installation details with the software team, including IP addresses and network verification.
• Provide onsite customer training on how to use equipment and features.
• Maintain your vehicle, stock parts, supplies, and tools.
• Complete manufacturer training for supported equipment in the region.
• Maintain timely response times and close calls efficiently.
• Keep a clean, organized, and safe work environment.
• Responsible for understanding, staying updated on, and abiding by the Employee Handbook as written.
• Perform other related duties as assigned.

• Valid driver's license with an acceptable driving record.
• Ability to work in-office and travel to client sites as needed.
• Strong mechanical aptitude.
• Good customer service skills with both internal and external customers.
• Strong attention to detail and organizational skills.
• Ability to work independently with minimal supervision.
• Ability to manage deadlines and perform well under pressure.
• Basic computer and smartphone skills.
• Working knowledge of PCs, network hardware, operating systems, software, and network protocols, including TCP/IP.
• Strong analytical and time management skills.
• Team-oriented mindset.

• High school diploma or GED required.
• Basic networking experience required.
• Previous office equipment repair experience preferred.
• Basic computer and smartphone skills required.

The physical demands described below are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to stand or sit for extended periods of time.
• Constant bending and lifting required.
• Must be able to lift up to 50 lbs.
• Frequently required to use hands to handle objects, tools, or controls.
• Work environment usually has a moderate noise level.
• Regular interaction with internal and external customers.

For information on the physical demands of this job, please see Human Resources.

Why Work for Us?

• Top Workplace
• Career Advancement
• Employer Paid Life Insurance and Disability
• Paid Time Off, Volunteer Time, Holidays, Bereavement, and Parental Leave
• Benefits Package including FSA, Medical, Dental, and Vision
• 401K with Employer Match
• Tuition Reimbursement

• Positive Attitude: Be part of the solution. Motivate others. Put extra effort into all you do. Everything you do matters. Be a team player. Do not fear failure.
• Integrity: Live the mission. Be honest. Deliver on commitments. Do what is right. Be someone others can trust and count on. Honor commitments.
• Innovation: Be a visionary. Welcome new ideas. Work smarter. Challenge the status quo. Welcome challenges. Be committed to operational excellence.
• Customer First Focus: Exceed expectations. Delight our clients. Bring value every day. Always do a good job.
• Professionalism: Commit to excellence. Learn and improve. Appearance and words matter. Every interaction is an opportunity to exceed expectations. Treat others with kindness and respect. Be the best in the industry and a field expert.
• Drive for Results: Be performance-oriented, hardworking, accountable, and goal-driven. Refuse to lose and manage yourself toward success.

Loffler Companies is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace.