Receptionist

Greet and assist walk-in clients in a professional and friendly manner Answer and direct incoming phone calls promptly and accurately Respond to general inquiries or route complex questions to appropriate team members Maintain a clean, organized, and welcoming reception area Administrative Support Process incoming and outgoing mail, packages, and deliveries Scan, upload, and organize documents into the agency management system Assist with data entry, filing, and recordkeeping Support producers and account managers with administrative tasks Provide support in accounting processes within office Policy & Insurance Support Functions Assist clients with simple requests such as payment information, contact updates, and document retrieval Forward claims notices and service requests to appropriate team members promptly Help ensure timely follow-up on client inquiries Scheduling & Coordination Maintain calendars and conference room scheduling Coordinate meetings, including preparing materials as needed Compliance & Professional Standards Maintain confidentiality of client and agency information Follow agency workflows, procedures, and documentation standards Represent the agency with professionalism at all times Duties may evolve based on agency needs and staffing structure This position plays a key role in client retention and service quality Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr