Intern - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Company parties
• Free food & snacks
• Opportunity for advancement
• Training & development

ABOUT THE AGENCY:
Our agency has been proudly serving the community since August 2015, and our team of 11 (and counting!) is passionate about making a difference while enjoying a fulfilling and dynamic work environment. We believe in creating opportunities for growth and rewarding hard work with generous benefits, including retirement plans, comprehensive health insurance, paid time off, and monthly, quarterly, and annual bonuses. To keep things exciting, we also host weekly prize opportunities and team-building events.

As a proud graduate of Texas A&M University, I bring my commitment to excellence into every aspect of our agency. Our dedication to community involvement is reflected in my roles on the Advisory Council for the Salvation Army, the Irving Sunrise Rotary Club, and the Board of Directors for the City of Irving. I’ve also been honored as an Irving Rising Star and recognized for leadership by the World Malayalee Council of DFW Province.

In our office, we live by our core values: integrity, ownership, humility, teamwork, positivity, excellence, growth, and a touch of awesomeness. These principles guide everything we do, fostering a supportive and collaborative atmosphere where team members thrive.

If you’re ready to join a fun and inspiring environment where your contributions are valued, we’d love to welcome you to our growing team!

ROLE DESCRIPTION:
Ron Mathai - State Farm Agent is seeking a professional, organized, and dependable specialist to support administrative operations and assist insurance agents with daily office needs. As a Intern - State Farm Agent Team Member with our agency, you will serve as a front-facing team member who helps create a strong first impression for customers while supporting internal workflows that allow licensed team members to focus on more complex tasks.

This unlicensed, part-time role is ideal for individuals looking to get their foot in the door in the insurance industry, gain hands-on experience, and become integrated into a collaborative, team-oriented culture. With strong performance, reliability, and trust built with the team, this position may lead to a future full-time opportunity in customer service, marketing, or sales.

We look forward to welcoming a polished, detail-oriented professional who is eager to learn and contribute to our continued success.

RESPONSIBILITIES:

• Serve as front desk coverage during assigned shifts, greeting customers in a professional and welcoming manner
• Answer incoming phone calls and respond to text messages promptly and courteously
• Confirm, schedule, and follow up on customer appointments
• Connect customers with the Claims department as needed
• Support outbound calling efforts, including telemarketing, lead follow-up, and prospect engagement (training provided)
• Assist licensed team members by handling basic administrative and operational tasks
• Maintain accurate customer records, documents, and office organization
• Perform light errands, including UPS drop-offs and document deliveries
• Help prepare and distribute internal communications or marketing materials as assigned
• Contribute to a positive team culture and uphold a polished, professional presence in the office

QUALIFICATIONS

• Coursework or expressed interest in Insurance, Business, Finance, Marketing, Operations, or related fields
• Strong organizational and analytical skills with high attention to detail
• Professional appearance and demeanor, with the ability to create a positive first impression for customers
• Dependable, punctual, and comfortable working scheduled shifts between 8:45 AM CST and 7:00 PM CST
• Ability to work collaboratively as part of a team while also operating independently
• Sales experience not required; willingness to learn and follow established processes is essential