Veterinary Receptionist

Job Description

Job Description

Liverpool Animal Health Center is seeking a Veterinary Receptionist to join our team. We are a busy 4 doctor practice that sees dogs, cats, pocket pets, exotics, and wildlife. LAHC is AAHA and NYSVMS accredited.

Our Mission:

Liverpool Animal Health Center is dedicated to enhancing the bond between people and pets through compassionate, professional care. We strive to exceed our client’s expectations by maintaining a state-of-the-art medical and surgical facility, employing a highly skilled and committed veterinary staff and educating our clients about the benefits and responsibilities of pet ownership through preventative healthcare.

Why work with us?

LAHC strives to use each staff member to the top of their skillset. We truly believe that by investing in our staff, we are investing in our practice and the betterment of veterinary medicine. We truly believe in the power of elevating our staff and keeping them engaged with their work. We’re proud to say that many of our staff have been with us for 20+ years!

We offer a comprehensive benefits package that includes medical, dental, vision, life insurance, parental leave, PTO, paid holidays, 401k plans, staff discounts, CE, uniform allowance, access to Journey mental health support and more!

Our practice is open Monday – Friday 7:30 am to 6:00 pm and Saturdays 8:00 am to 12:00 pm. That means no overnight shifts or on-call hours! Saturdays are rotated among our staff, giving you ample opportunity for full weekends off.

What Should You Bring to the Table?

Excellent communication skills with both clients and team members

That “knack” for client care, including the ability to deescalate

Passion for a high-paced work environment

Veterinary experience preferred but willing to train the right candidate

The desire to learn and grow!

Typical starting rate is $17-$18/hour, commensurate upon experience.

Essential Job Duties & Responsibilities

· Answers telephones and places calls quickly, efficiently and in a professional and friendly manner, using a multi-line telephone system.

· Screens calls to determine which should be handled by other staff members; follows established policies and procedures in referring clients for immediate treatment of animals when requests are accompanied by descriptions of acute symptoms.

· Answers client’s inquiries about hospital policies, basic pet care questions, costs of immunizations and spays/neuters.

· Receives and transmits telephone and fax messages accurately and promptly

· Greets clients, enters or updates client and pet information into the practice computer system, escorts the client to exam room.

· Prepares health certificates, immunization certificates, and euthanasia certificates

· Prepares client invoices and obtains payment after services are performed.

· Performs over the counter sales of specialty merchandise, exercising a technical knowledge of products sold

· Performs other duties as deemed necessary