Service Advisor Assistant

Description:

Service Advisor Assistant

Service Advisor Assistant | Customer Service Representative | Automotive Service Writer Assistant

Martinsburg, WV | Full-Time

Launch Your Career in Automotive Service

Are you passionate about customer service and looking for an opportunity to grow in the automotive industry? CMA is seeking an Automotive Service Advisor Assistant to support our service department by delivering an exceptional customer experience and helping keep operations running smoothly. This role is ideal for candidates with customer service, hospitality, retail, administrative, or automotive experience who want to build a long-term career in a dealership environment.

What You'll Do

• Greet customers professionally and create a positive service experience.
• Assist with appointment scheduling and calendar management.
• Answer customer questions and provide updates throughout the service process.
• Prepare and manage repair order documentation.
• Coordinate communication between customers, service advisors, and technicians.
• Perform data entry and maintain accurate service records.
• Assist with payment processing and cash handling.
• Support daily service lane operations and customer satisfaction initiatives.

Pay: $35,000 - $50,000 per year + Performance-Based Bonus Opportunities

Requirements:

What We're Looking For

• Customer service, receptionist, administrative, retail sales, hospitality, or automotive experience preferred.
• Strong communication skills, both in person and over the phone.
• Ability to build customer relationships and demonstrate empathy.
• Professional phone and email etiquette.
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy.
• Basic automotive knowledge or interest in learning automotive terminology.
• Computer proficiency, including Microsoft Office and dealership software systems.

Preferred Qualifications

• High School Diploma or equivalent.
• Automotive Technology coursework or related experience is a plus.
• Previous experience in a dealership, service department, call center, or customer-facing environment preferred.
• No certifications required.

Benefits

• Medical, Dental & Vision Insurance
• Employee Stock Ownership Plan (ESOP)
• Paid Time Off (PTO)
• Paid Holidays
• Employee Vehicle Purchase Program
• Employee Parts & Service Discounts
• 401(k) Retirement Savings Plan
• Company-Paid Life Insurance
• Career Growth & Advancement Opportunities

Why Join CMA?

As an employee-owned company, CMA offers associates the opportunity to grow their careers while sharing in the company's success through our ESOP program. If you enjoy helping customers, working in a team environment, and learning new skills, this could be the perfect opportunity to start a rewarding automotive career.

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