KidStrong Assistant General Manager

Job Description

Job Description

Benefits:

• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development

Assistant General Manager – Full Time
KidStrong St. Johns | $19- 22/ hour based on experience

Looking for more than just another job?

KidStrong St. Johns is looking for a dependable, motivated professional to join our leadership team as our next Assistant General Manager .

This is a full-time leadership position for someone who loves people, thrives in a fast-paced environment, takes ownership, and wants the opportunity to grow.

This is not simply a coaching position. Our AGM plays an important role in the day-to-day success of the center—leading our coaching team, creating an incredible experience for our families, helping grow our membership, and working alongside the General Manager to keep the center running at a high level. 

RESPONSIBILITIES :

CENTER OPERATIONS

• Understand the center's key KPIs and financials to make informed and responsible business decisions.

• Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service.

• Oversee center-level initiatives i.e. center maintenance, training, brand consistency, etc.

• Daily, Weekly, and Monthly cleaning and maintenance of the center

• The typical schedule includes 4 weekdays and 1-weekend shift with specific hours dependent on the needs of the center.

• Communicate any Coach schedule changes using appropriate scheduling and communication platforms.

• Schedule and sell KidStrong events such as camps and parties, to maximize center profitability.

SALES

• Maintain flawless lead management by conducting call drives to new and existing leads in the Center's CRM tool.

• Finalize sales and bookings that are generated through online self-sign-up flow.

• Source and attend local events to increase brand awareness, and drive incremental leads and memberships.

LEADERSHIP

• Foster a coaching culture - see something, say something.

• Continuously assess and document coaches based on the KidStrong Coach DNA profile and class quality.

• Partner with the General Manager on onboarding, managing, training, and evaluating coaching candidates.

• Manage and support the ongoing professional development of staff through LearnUpon.

• Communicate professionally with co-workers in slack and Email, including periodic checks of messages when not in centers.

COACHING

• Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from walking to 11 years-old approximately as required by business demands.

• Understand the "why" behind the KidStrong curriculum and be able to clearly and concisely communicate it.

• Demonstrate and manage the implementation of various programming and curriculum elements.

• Use the KS Coaches App to record data and provide data (attendance, awards, etc.).

• Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lifting and repeatedly moving equipment up to 25 pounds in weight.

• Must be comfortable physically working with kids to ensure proper technique and ensure student safety.

• Approximately 5-10 coaching hours per week

SKILLS/QUALIFICATIONS

• Athletic or coaching background with experience working with or coaching kids ages 15 months - 11 years old - a passion for working with children is non-negotiable!

• Comfortable speaking to parents/guardians regarding a variety of topics.

• Achieve Coach Certification through the HQ Training and Certification team.

• Prior experience as a pediatric OT/PT is a plus, but not required.

• Previous experience in management is preferred but not required.

• Practical work experience with Google and Microsoft platforms.

• Previous experience with systems and platforms such as ZenPlanner, LearnUpon, CareerPlug, and ADP is preferred but not required.

• Intermediate knowledge of physiology, exercise techniques, and body mechanics.

• CPR certified.

Sphere of Interaction

This position will not have any direct reports. When the General Manager is off, the Assistant General Manager will be the Manager on Duty. The Assistant General Manager will be a leader and mentor so communication and interpersonal skills are important. The Assistant General Manager will work closely with center team members and families. This position will also interact with leadership and KidStrong, Inc. HQ team members.

DNA/COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

High Standards

• Establishes and holds high standards.

Natural Leader

• Creates and embodies KidStrong culture.

• Takes initiative.

Leads by Example

• Sets tone through actions.

Passionate

• Stays focused on the KidStrong goals.

• Goal-oriented and high-performing.

Command Presence

• Upholds KidStrong Values; creates a vision for others.

Teacher

• Communicate and ensure the transfer of knowledge.

Professional

• Approaches others in a tactful manner.

• Reacts well under pressure.

• Treats others with respect and consideration.

• Accepts responsibility for own actions.

• Follows through on commitments.

Performer

• Engaging, Fun, Likable.

• High Energy, Clear & Easy to Understand.

Mentor

• Develops and nurtures relationships

• Focuses on developing self and others

Planning/Organizing

• Prioritizes and plans work activities; Develops realistic action plans.

• Sets goals and objectives

• Uses time efficiently

• Plans for additional resources

• Organizes or schedules other people and their tasks

Oral Communication

• Speaks clearly and persuasively in positive or negative situations

• Responds well to questions; Listens and gets clarification

• Demonstrates group presentation skills; Participates in meetings.

Written Communication

• Writes clearly and informatively; Edits work for spelling and grammar

• Varies writing style to meet needs

• Presents numerical data effectively; Able to read and interpret written information.

Teamwork

• Balances team and individual responsibilities.

• Exhibits objectivity and openness to others' views.

• Contributes to building a positive team spirit; Supports everyone's efforts to succeed.

• Puts success of team above own interests; Able to build morale and group commitments to goals and objectives.

Coachable/Low Ego Mindset

• Gives and welcomes feedback.

• Encourages exploring of different perspectives to reach common goals and objectives.

• Has a growth mindset; Sees every opportunity as one to learn from.

Adaptability

• Comfortable calling an audible; continuing or adjusting the play after the audible is called.

• Embraces innovation and a quickly changing landscape. Best Idea Wins!

Why KidStrong?

19–22/hour based on experience

Full-time + predictable schedule
Know when you're working and have consistency from week to week.

Performance incentives
Opportunities to earn more by contributing to the success and growth of the center.

Real leadership experience
This isn't a leadership title without leadership responsibility. You'll have opportunities to lead people, make decisions, solve problems, and help drive center performance.

Opportunity to grow
We believe in developing leaders from within. This position can be a stepping stone into larger leadership opportunities within our organization—including General Manager roles.

Work that actually matters
You'll get to know our kids and families and see the impact your work has on their confidence, independence, physical development, and growth.

An active, fun environment
If sitting behind a desk all day isn't for you, you'll fit right in.

We're Looking for Someone Who Wants to Build Something

KidStrong is a busy, growing brand with an incredible community of families and coaches. We're looking for someone who wants to become an important part of that community and help us continue raising the bar.

If you're dependable, driven, great with people, and excited about growing into a strong leader, we'd love to meet you.