Inside Sales Representative

Inside Sales Representative

Wendell, North Carolina, United States

The Inside Sales Representatives key responsibilities are outlined below:

• Dealer and sales team support in a timely manner concentrating on questions concerning availability, pricing, shipping, and invoicing issues.
• Dealer and sales team communication through phone, email, Teams, CRM etc.
• All phases of sales order processing and management via CRM Salesforce and SAP business systems.
• Approve, process and manage dealer orders in CRM and SAP systems.
• Submit and secure credit approval for orders/shipments.
• Schedule product assembly as required.
• Configure, schedule and confirm shipment of products (approved transport or CPU).
• Provide documentation of shipments as required.
• Management, processing and shipment of backorders.
• Manage and correct shipping discrepancies and invoicing.
• Coordinate, manage and support as needed for other events and activities (invoicing, transportation, documentation, communication, etc.) such as but not limited to:
• Dealer closeouts
• Corporate events and activities (trade shows, dealer meetings, open houses, photo shoots, etc.)
• Coordinate return authorizations and approvals per company policies and procedures.
• Dealer credit memos
• Build and maintain relationships and strong communication with internal staff, outside vendors and dealers.
• Assist dealers with training and order entry using CRM Salesforce.
• Attend and support various corporate events including but not limited to trade shows, open houses, dealer meetings, community engagement, etc. This may at times require some overnight travel.

Organizational Relationship: This position will have to work closely with the dealer organization, sales operations, product support department, all warehousing facilities, accounting/finance department, purchasing department, IT department, Territory Sales Managers, freight companies, and outside financing companies.

Minimum High School Diploma or equivalent. Associates degree or higher preferred and/or two plus years of customer service preferred. Detail oriented with an ability to multi-task and manage heavy workloads. Excellent oral and written communication skills (phone, written, email) Proficiency with CRM Salesforce, SAP and MS Applications such as Word, Outlook and Excel. Strong teamwork skills are a must.