Store Manager

About Our Company At Lids Sports Group, we don’t just sell hats — we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan-driven products and unforgettable retail experiences. Brief Description Assistant Store Manager General Position Summary At Lids, our Assistant Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster the passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Assistant Store Managers are accountable for every aspect of the retail store performance, including achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service. Principle Duties & Responsibilities People & Training Act as Manager on duty for employee scheduling issues, customer complaints, etc. when Store Manager is not present. Manage store associates through LIDS Training Programs, goal setting for sales and tasks, and regular follow up when Store Manager is not present. Administer progressive steps of discipline, including verbal and written warnings, in the absence of the Store Manager. Engage team members by creating a fun and productive environment, explaining how their work supports company objectives. Contribute to a respectful and inclusive team environment by establishing supportive relationships and adhering to Lids Brand Standards. Schedule and staff the store, including calling in associates during unexpected peaks when the Store Manager is not present. Participate in LIDS Training Programs, adhere to set goals for sales and tasks, and follow up regularly. Assist in recruiting and training store personnel on proper operations and procedures. Ensure store associates comply with company policies, procedures, and guidelines, including safekeeping of inventory, funds, and property. Other duties as assigned. Customer Experience Lead and execute Lids selling strategy to achieve KPIs and sales targets while delivering excellent customer service. Resolve customer feedback and address issues promptly, including escalations and urgent requests. Encourage customers to participate in Lids membership programs or special in-store offers through employee education. Adhere to visual guidelines that include proper merchandising, signage, and store cleanliness. Maintain a professional appearance consistent with company dress code policy. Operations Execute operations-focused company-level directives, promotions, and initiatives. Understand and follow Policies & Procedures Manual to maintain a safe work environment. Maintain store technology and equipment, conduct daily audits, ensure functionality, and coordinate updates or repairs. Manage store facilities, supplies, and services by handling service requests and replenishment. Effectively manage cash, including opening and closing till, counterfeit protection practices, and bank drops. Prepare store for inventory audits and support accuracy checks. Open and close store following Operations P&P Manual procedures. Product & Inventory Management Protect company assets within LIDS Retail policies. Prepare store work schedules that provide proper coverage and meet wage control guidelines. Accurately manage inventory, including receiving, transferring, price changes, and product counts. Strategically organize the backroom to maximize efficiency. Execute optimal layout and visual merchandising or product presentation strategy, including managing activations and seasonal changes. Maintain day-to-day visual merchandising, restocking, destocking, and minor changes. Execute special pricing signage and promotional adjustments during operating hours to align with product sell-through strategy. Job Required Knowledge & Skills Established ability to produce sales results while minimizing loss. Strong interpersonal skills and clear professional verbal communication. Ability to work unsupervised. What We Offer Comprehensive medical, dental, and vision coverage Retirement plan with company match 100% employer‑paid benefits, including short‑term and long‑term disability, life and AD&D insurance, and an Employee Assistance Program Paid time off Generous employee discount and exclusive perks Ongoing career development, including discounted secondary education courses A collaborative, innovative, and team‑oriented work environment Early wage access options to provide added financial flexibility Uncapped monthly bonus potential Physical Demands & Requirements Ability to occasionally lift up to 50 pounds. Ability to occasionally climb a ladder and work with hands overhead. Ability to constantly stand on shift. Ability to frequently walk on shift. Ability to frequently hear and communicate verbally with customers, employees, and other personnel. Ability to frequently read written or digital information. Ability to frequently operate a computer and mobile point‑of‑sale system, and maneuver related software programs. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Reports To Store Manager Employment Requirements Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role and must be able to meet all applicable employment standards. Being legally authorized to work in the United States or Canada is a pre‑condition of employment for this position. Current or future employment‑based visa sponsorship is not available for this role. Equal Employment Opportunity We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Notice to Applicants In connection with your application, we collect information that identifies, reasonably relates to, or describes you (“Personal Information”). The categories of Personal Information we collect include your name, email address, mailing address, other contact information, employment history, and educational history. We collect and use this information for human resources and business management purposes, including identifying and evaluating candidates for employment or future contract opportunities. Additional information may include government‑issued identification numbers, work authorization, emergency contact information, and other employment‑related information. Need Accessibility Assistance? Applicants who require accessibility assistance to submit an employment application may email View email address on click.appcast.io. A member of our Talent team will respond as soon as reasonably possible. #J-18808-Ljbffr