Aircraft-On-Ground (AOG) Response Specialist

Aog Response Specialist

The AOG Response Specialist is responsible for resolving Aircraft-on-Ground (AOG) events by developing and executing logistics, sourcing, and procurement solutions for Alaska Airlines (AS). As an individual contributor, this role applies industry expertise to address urgent material needs, collaborates with Engineering and other stakeholders to develop strategies that reduce AOG occurrences, and recommends process improvements across the supply chain. The specialist exercises sound judgment in decision-making, mentors team members, and serves as a subject matter expert in aircraft material logistics, procurement, and sourcing.

AOG Response Specialist (P2) Intermediate level

• Analyze and administer system-wide material support for Aircraft-on-Ground (AOG), deferred maintenance, and heavy maintenance requirements.
• Create and manages overall life cycle of requisition through to receipt, issuance of material to the aircraft, and return of off-units.
• Review technical acceptance and make a recommendation, utilizing aircraft technical manual of the units, to the aircraft in respect to aircraft material effectivity, to ensure compliance with maintenance manual references.
• Partner with various M&E stakeholders and any other mandated programs to resolve AOG event(s).
• Manage arrival time for materials to the Maintenance Operations Manager on duty and immediately report any change of status which will affect aircraft ready time (ETR).
• Maintain awareness of applicable regulations and limitations concerning deferred maintenance items, as outlined in the Minimum Equipment List (MEL), Configuration Deviation List (CDL), Planning Time Controlled (PLT), and Borrowed Part (BP) guidelines, as documented in the General-Purpose Manual (GPM).

Sr. AOG Response Specialist (P3) Senior level

• Orchestrate system-wide material support for Aircraft-on-Ground (AOG), deferred maintenance, and heavy maintenance requirements.
• Applies deep knowledge in AOG material requirements to make recommendations to reduce future AOG event(s).
• Develop and implement process, procedures and best practices to improve material requirement support.
• Assist leadership in training the AOG Response Specialist II as necessary.
• Analyze material shortages and manages replenishment activities with Material and Repairs Control to support sourcing and delivering quality materials that best support the operational schedule, with each decision considering location, availability, cost, and speed of execution with overall financial performance as a factor.
• With minimal direction from leadership, exercise considerable judgement to make decisions in non-stock materials required for deferred maintenance.
• Guide AOG Response Specialists II with sourcing, procurement and logistics when necessary.
• Maintains safe and healthy work environment by complying with Safety Management System (SMS) and Company policies and procedures as well as Federal Regulations.

Job-Specific Experience, Education & Skills

Required at the Professional 2 level

• 2 years of experience in material support department (e.g., stores, repairs, purchasing, material control, or maintenance), preferably in an airline or third-party maintenance vendor operation.
• Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
• Detail-oriented and highly organized, with ability to prioritize and work independently with limited guidance in a fast-paced environment.
• Effective communication skills (e.g., verbal, written, and listening).
• Comfortable interfacing with all levels within the Maintenance & Engineering organization.

Preferred at the Professional 2 level

• Experience in procurement and logistics.
• Knowledge relating to the transportation of aircraft materials.
• Illustrated Parts Catalogue (IPC) proficiency and other related aircraft manuals.

Required at the Professional 3 level

• 4 years of experience in material support department (e.g., stores, repairs, purchasing, material control, or maintenance), preferably in an airline or third-party maintenance vendor operation.
• Ability to work independently, with minimal supervision, in the execution of all areas of responsibility.
• Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
• Detail-oriented and highly organized, with ability to prioritize and work independently with limited guidance in a fast-paced environment.
• Effective communication skills (e.g., verbal, written, and listening).
• Comfortable interfacing with all levels within the Maintenance & Engineering organization.

Preferred at the Professional 3 level

• Experience in procurement and logistics.
• Leadership or supervisory experience.
• Knowledge relating to the transportation of aircraft materials.
• Illustrated Parts Catalogue (IPC) proficiency and other related aircraft manuals.

Required at all levels

• Bachelor's degree or an additional 2 years of relevant training/experience in lieu of this degree.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Salary Range

$78,300-$149,800 / year

Pay Details

AOG Specialist - $78,300 - $117,450

Sr. AOG Specialist - $99,850 - $149,800

Total Rewards

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Annual bonus plans
• Generous holiday and paid time off

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Regulatory Information

Equal Employment Opportunity Policy Statement It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 ("Section 503") and the Vietnam Era Veteran's Readjustment Assistance Act of 1974 ("VEVRAA"). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.

To implement this policy, we will:

(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;

(2) Ensure that employment decisions are based only on valid job requirements; and

(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation