Sr. Customer Travel Specialist

Overview At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News). Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive. We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey. Responsibilities Altour has an exciting opportunity for an experienced Sr. Corporate Travel Consultant to facilitate professional and accurate travel arrangements for VIP clients while providing a high level of customer service with the ability to multi-task in fast-paced work environment. We are looking to fill the hours of 11 AM - 8 PM ET. Completes travel arrangements for clients' air, hotel, car rentals, trains, tour, and ground arrangements at the lowest possible price within corporate travel guidelines. Follow and suggest improvements in company procedures in the areas of customer service, documentation of PNRs and profiles, ticketing, invoicing, attendance, accuracy of work etc. Maintains ownership of each record until departure to ensure all details (including seat assignments, meal preferences, upgrades, etc.) are completed to the client's satisfaction. Researches and provides solutions to any travel related problem clients may have experienced with arrangements made by ALTOUR with total management awareness and participation. Stays fully informed on all airline rules and regulations, tariffs, and fare requirements and accurately applies this knowledge to all travel arrangements. Is available for and receptive to training opportunities. Is Sabre proficient and maintains Sabre skills with relevant training. Has knowledge of and understanding of re-routing and exchange processes. Stays abreast of technology and industry knowledge, especially with intranet tools provided by ALTOUR. Problem resolution to always include management. Assists other agents on the account. Performs other office functions as needed and seeks ways to personally add to the overall efficiency of the operation. Other duties as assigned. Qualifications Overall travel industry knowledge and experience Essential; Must have excellent communication skills and enjoy working with high level global clientele. 7 - 10 years Sabre computer knowledge and proficiency. Competent with all aspects of ticketing transactions. Proficient with International Itineraries and rate structures. Knowledge of online booking tools a must. Experienced and comfortable with premium travelers. Attention to detail/conscientiousness/flexible Problem solving and initiative Interpersonal communication and relationship building skills Willingness to learn new functions and to enhance existing skills Patience and flexibility Minimum 7+ Years Industry Experience Regular and dependable attendance and punctuality are required. Physical Requirements: Occasional travel may be required. Sedentary work. Exerting up to 10 pounds of force occasionally and/ or negligible amount of force frequently or constantly to lift, carry, push or otherwise move objects. Sedentary work involves sitting most of the time. Job requires employee to sit for extended periods of time without being able to leave the work area. Repetitive motion, substantial movements (motions) of the wrists, hands, and/ or fingers. Typing or otherwise working primarily with fingers. Must be able to comprehend instructions, interpret documents, and apply abstract principles to a wide range of complex tasks. Ability to understand the meanings of words and effectively respond, analyze information and write reports, comprehend complex issues, and communicate effectively to diverse groups. Job requires employee to perform basic arithmetic accurately and compute rates and percentages. Must be able to communicate effectively and professionally (verbally and in writing) as appropriate for the needs of the audience. You may be required to travel for Client Meetings, Conferences, Strategic Planning, Industry Events, and internal events.

PAY AND BENEFITS

choice of two medical plans and two dental plans vision insurance flexible spending accounts (FSAs) company-paid life insurance and AD&D optional additional life insurance and AD&D disability insurance paid parental leave paid time off 401k Plan with company match discounted employee travel options access to LinkedIn Learning webinars and courses Discounted pet insurance auto home renters insurance The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working. This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance. Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Prospective Employee Privacy Policy

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