Agente de atención al cliente (H/M) 20H
Diusframi
Funciones Recepción y gestión de llamadas entrantes de clientes particulares o comercios. Información sobre productos y servicios bancarios (cuentas, tarjetas, préstamos, seguros, banca digital, entre otros). Resolución de consultas operativas y administrativas. Gestión de incidencias relacionadas con operativa bancaria, accesos, tarjetas, transferencias y medios de pago. Verificación de identidad y aplicación de protocolos de seguridad y protección de datos. Registro de las gestiones realizadas en las herramientas corporativas. Escalado de incidencias o solicitudes complejas a los departamentos correspondientes. Condiciones Salario: 17.094 brutos anuales por la jornada completa (8.547 brutos anuales por la jornada de 20H) Horario: De 9h a 23h, de lunes a domingo (preferencia en turno de tarde, con horarios comprendidos entre las 13h y las 23h) Tipo de contrato: Indefinido Modalidad: 50% de teletrabajo de lunes a viernes y 100% de teletrabajo los sábados y domingos. Ubicación: C//Albasanz Tu perfil Buen manejo de paquete Office Nivel avanzado Excel Experiencia en call center o atención al cliente Experiencia en actividad bancaria Uso de aplicativos a la vez Uso de aplicaciones: CRM 365, HOST (valorable) Grupo Diusframi promueve activamente la igualdad de oportunidades entre hombres y mujeres. Se valorará positivamente encontrarse en posesión del certificado de discapacidad. #J-18808-Ljbffr Diusframi
Vacancy posted 4 days ago
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