Senior Director, Product Management - Disputes

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Senior Director, Product Management - Disputes What does a successful Senior Manager, Product Management do at Fiserv? As a successful Senior Manager, Product Management, you will provide strategic direction and leadership for Fiserv’s Disputes product line including debit and credit card, plus non-card disputes. You will contribute to the product vision, cultivate and execute product strategy, provide ongoing analysis for product growth, monitor product compliance, create business plans and deliver sales support to drive profitability and client success. What you will do: Manage all aspects of the Disputes product suite across platforms and business units, driving to a unified strategy that meets clients’ segmented needs. Drive end-to-end product lifecycle management, from ideation to launch, ensuring products are delivered on time, within budget and with superior quality. Engage with internal and external stakeholders, including clients and operations, to gather feedback, understand pain points and prioritize product enhancements. Stay abreast of industry regulations, card network rules and compliance requirements related to disputes and chargebacks – noting were debit card, credit card and non-card disputes may differ. Monitor Key Performance Indicators to deliver product enhancements, defects and improvements, (e.g., tickets/inquiries, issues/MAPs, implementation metrics, LTR, etc.) Collaborate with internal teams to develop go-to-market strategies, positioning and sales enablement materials for the disputes and chargebacks product suite. What you will need to have: Bachelor’s degree in business, marketing, engineering or a related field, MBA Preferred. Digital native with strong comfort with design thinking, UX, data driven product development, Agile, APIs. Exceptional ability to think strategically and analytically coupled with strong verbal and written communication skills. Strong commercialization skills – specialty in aligning cross-functionally to common goals. Master collaborator with the ability to negotiate, influence others and maintain effective business relationships. Travel Required: Percentage/frequency of travel 10%. What would be great to have: Experience in disputes, especially from the Credit card and/or non-card Disputes business. P&L management or prior experience in managing revenue and expense for assigned products. Previous experience in the payments or financial services industries. You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role. Salary Range $118,500.00 - $201,600.00 These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact View email address on click.appcast.io. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address. There's a reason why Fiserv is the global leader in information management and electronic commerce systems for the financial services industry. It's our people. If you are a talented professional who gets excited by the challenge of helping Fiserv lead the transformation of financial services technology for our clients' benefit, we encourage you to explore career opportunities with Fiserv, where turning possibilities into realities is the norm.