Dispatcher

Company Description

AWP Safety is North America's leading traffic control and work zone safety partner, protecting the crews who build our infrastructure and the communities that rely on it. With more than 6,000 Protectors across the U.S. and Canada, we support construction, utility, municipal, and infrastructure projects with dependable traffic control services that keep people safe and keep projects moving.

Safety is Life at AWP Safety. Our people are the core of our business, and every role directly supports our mission to protect workers, drivers, and communities. Many team members start in entry-level traffic control or flagger positions, where we provide paid training, industry-leading safety practices, and opportunities to advance into leadership and operations roles.

We are a fast-growing, purpose-driven organization committed to operational excellence, customer service, and continuous improvement. If you want a career where your work truly matters-and where safety, teamwork, and development are top priorities-you belong at AWP Safety.

Job Description

• Provide the highest level of customer service and satisfaction
• Communicate and interact with customers as well as internal team members to ensure proper order status, delivery arrangements, and service
• Receive any incoming customer service calls and emails
• Schedule and coordinate all service calls and adjust drivers' daily schedules as required
• Monitor drivers throughout the day via the dispatch system
• Create the next day driver schedule ensuring customer needs are met
• Add new customer jobs and tickets to the computer system (TCR)
• Conduct job service checks for jobs that have been out for 30 days or more
• Complete a "final edit" of each job ensuring the ticket has all the required information for billing
• Interact and communicate in a professional and effective manner with all levels of employees, management, vendors, customers, and external partners
• Perform other functions as necessary or as assigned

Qualifications

• High School Diploma or Equivalent
• 1-2 years of experience; or any combination of education, experience, and training that provides the desired knowledge, skills, and abilities
• Strong leadership skills to ensure drivers' compliance with direction and assignments
• Basic understanding of the geographical area and mapping programs to facilitate efficient routing
• Proficient or able to quickly learn dispatch and record-keeping systems such as Paylocity and TCR
• General Windows Office Suite experience- Email, Excel, Word, PowerPoint, etc.
• Ability to work independently with little instruction and adapt to change at a fast pace and under pressure
• High integrity and a strong work concept
• Ability to perform multiple tasks effectively with a focus on timeliness and responsiveness.
• High degree of energy, self-motivation, and flexibility
• Proven ability to work collaboratively with others
• Excellent communication and time management skills
• Strong work ethic with a professional, positive attitude

Additional Information

• AWP named one of America's Greatest Workplaces 2023 and 2025 for Diversity
• Salary range $21 - $25 per hour
• 40 - 50 hours per week, including mandatory on-call coverage as part of scheduled responsibilities, with compensation as applicable
• Comprehensive benefits package including three medical plan options and two dental plan options, along with additional benefits such as Legal and Identity Shield, Accident, and Critical Illness coverage.
• Eligibility for benefits starts on the 1st of the month following your hire date.
• Company-paid life insurance coverage.
• Company-paid long-term disability (LTD) insurance.
• Availability of Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Participation in the 401(k) retirement plan.
• Paid Time Off (PTO) and paid holidays.

AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, creed, age, national origin, ancestry, sex, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, protected veteran status, disability, or any other status protected by applicable federal, state, or local law.