Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

At Shauna Mickens State Farm, we're more than an insurance office—we're a trusted resource for families and businesses across Idaho, Oregon, Washington, and Utah. Based in Boise, our team takes pride in serving our community with integrity, care, and a personal touch. We're looking for someone who shares our passion for helping others and building real connections. Whether it's guiding a family through their first policy or helping someone protect their summer toys like boats, RVs, and ATVs, we show up with heart and professionalism every day. If you're ready to grow your career in a supportive, people-first environment where your voice matters and your work has real impact—we'd love to hear from you.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Shauna Mickens - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation: $16.00 - $18.00 per hour

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• Our office is located in Boise, Idaho.
• Our office is open 8:30 am to 5:00 pm Monday through Friday.
• We have over 70 years of combined insurance experience in our office.

Apply Now and Let Us Put You on the Path to Success

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.