International Operations Agent I

International Operations Agent IThe International Operations Agent I will be responsible for coordinating the day to day import/export of international freight forwarding shipments into and out of the USA & Mexico across all modes of international transportation based upon customer request.Responsibilities include:Working with customers to qualify their shipping requirements and obtain all details necessary for shipment quotation and operating in order to ensure the customer's request is satisfied.Preparing profitable quotations accurately.Setting shipping schedules and communicating with customers, deliverers, and ports to verify loading, departures and arrivals in a timely manner.Coordinating the day to day import and/or export of products, including reviewing orders and documents.Tracking and communicating all delays, damages, problems and working to resolve customer issues.Responsible for all aspects of air and/or ocean international operations such as customer service, data entry of shipments, operations and billing.Managing all aspects of tracking shipments to ensure shipment is moving as scheduled and updating system immediately upon verification. Identifying and rectifying if a shipment has deviated from its schedule.Coordinating recovery/delivery schedules with various cartage agents and international partners.Partnering with local sales teams to communicate problems to customers, international partners and other stations, as needed.Ensuring all customers' SOP instructions are adhered to and AIT KPIs and guidelines are followed and met.Ensuring all shipments are properly billed within company guidelines and timelines.Processing and complying with all requirements listed by regulatory agencies.Networking with corresponding departments to ensure files are billed and posted prior to end of month.Continuous learning through required compliance training and certifications of software and/or regulations.Performing other duties as assigned.Complying with all policies and standards.Qualifications include:Education: High School Diploma or GED degree or equivalent (Required). Bachelor's Degree degree or equivalent (Preferred).Experience: 2+ years industry experience in export/import operations (Required).Knowledge, Skills, and Abilities: Knowledge of ITAR, DG or TSA work experience/regulations Medium. General Computer Skills Medium. Non-Vessel Operating Common Carrier (NVOCC) Medium. Actual Time of Arrival (ATA) Medium. Federal Aviation Administration (FAA) Medium. Export Regulations Medium. Customs and Border Protection (CBP) Medium.Licenses and Certifications: Cargo-wise within 1-1/2 Yrs (Required). Microsoft Office suite within 1-1/2 Yrs (Required).