Senior Certinia System Administrator

The Senior Certinia Administrator serves as the primary owner of all internal Salesforce and Certinia environments. This role is responsible for day-to-day administration, system configuration, security governance, data integrity, and platform optimization across internal teams.

ESSENTIAL FUNCTIONS

Administer and maintain internal Salesforce environments, including Sales Cloud, Service Cloud, and integrated Certinia applications. Configure and manage objects, fields, page layouts, record types, validation rules, and Lightning pages. Build and maintain Flows, automation, reports, and dashboards to support internal business processes. Own Salesforce and Certinia security administration, including Profiles, Roles, Permission Sets, and Permission Set Groups. Ensure access aligns with Ferrilli’s least-privilege security framework and Workforce Classification Model. Review and implement access changes for new users, role changes, and new functionality in a controlled and auditable manner. Manage data imports, updates, and exports using tools such as Data Loader. Monitor data quality and integrity across Salesforce and Certinia. Support internal audits, reporting needs, and data governance initiatives. Serve as the primary escalation point for internal Salesforce and Certinia issues. Partner with internal stakeholders to gather requirements and deliver system enhancements. Create and maintain system documentation, standards, and internal training materials. Identify opportunities to streamline workflows and improve system usability across departments. Coordinate with Finance, Sales Operations, Professional Services, HR, and IT on cross-functional initiatives. Evaluate AppExchange tools and system enhancements for internal use and scalability.

QUALIFICATIONS

Bachelor’s degree or higher in accounting or related field. Salesforce Advanced Administrator Certification (required). Salesforce Platform Developer I and II Certification strongly preferred. 3+ years of hands‑on Salesforce administration experience in an internal enterprise environment. Strong experience with Salesforce Flows, reporting, dashboards, and data management tools. Demonstrated experience administering security models, roles, and permission structures. Experience administering Certinia (Financial Management, PSA, or related modules). Prior experience supporting finance, resource management, or professional services operations. Familiarity with governance models, change management, and audit‑ready system administration. Experience in consulting, SaaS, or higher education environments. #J-18808-Ljbffr Ferrilli