Program Assistant

Job Description

Job Description

Position Title: Program Assistant
Location: Memphis, TN
Duration: 6-11 Month Contract
Pay Rate: $25-26/Hour

Job Description:
Insight Global is seeking a Program Assistant for a top industry client. This individual will act as the operational backbone of the portfolio, ensuring seamless execution of day-to-day activities that support commercialization efforts. The role involves managing customer requests, coordinating cross-functional workflows, maintaining documentation and compliance processes, and supporting onboarding and adoption initiatives. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment where they can bridge gaps across teams and ensure operational excellence while enabling strategic growth initiatives.

Day-to-Day:

• Manage customer escalations, operational issues, and commercial support requests
• Coordinate pricing, billing, contract management, and onboarding activities
• Maintain SOPs, documentation, and knowledge base resources
• Ensure adherence to established processes and compliance standards
• Partner cross-functionally with Sales, Product, Operations, IT, Finance, and Customer Support to resolve issues
• Support customer onboarding, implementation, adoption, and renewals
• Administer reporting, tools, and meeting coordination for the portfolio
• Track action items, operational risks, and readiness to ensure consistent execution
• Provide administrative and operational support to enable revenue-generating team

 

Required Experience & Qualifications:

• 1-2 years of experience in administrative support, operations, or project/program coordination roles.
• Strong organizational skills and attention to detail
• Ability to manage multiple tasks and prioritize in a fast-paced environment
• Strong written and verbal communication skills
• Problem-solving mindset with a willingness to learn new tools and processes