Brand Ambassador/ Host

Job Description

Job Description

Benefits:

• Employee discounts
• Flexible schedule
• Training & development

The Host / Brand Ambassador is a pivotal role within our dining room, serving as the first point of contact and the curator of each guest’s arrival experience. This position requires poise, professionalism, and an innate understanding of elevated hospitality. As a Brand Ambassador, you embody the standards, culture, and attention to detail that define Fielding’s Steak, ensuring every guest interaction reflects refinement, warmth, and intention.

Core Responsibilities

• Deliver a gracious, polished welcome that sets the tone for an exceptional dining experience

• Manage reservations, pacing, and table assignments with precision and discretion

• Utilize reservation systems to optimize guest flow, anticipate needs, and accommodate special requests

• Communicate seamlessly with management and service teams to ensure fluid dining room operations

• Maintain an impeccably presented host stand and entry experience at all times

• Provide knowledgeable guidance on menus, private dining, and upcoming events

• Address guest inquiries or concerns with tact, professionalism, and solution-oriented hospitality

• Support the service team to uphold consistent standards throughout service

Brand Ambassador Standards

• Represent Fielding’s Steak with elegance, confidence, and composure

• Demonstrate elevated hospitality instincts and attention to detail

• Maintain professional appearance and refined communication at all times

• Create memorable first and final impressions that foster guest loyalty

Qualifications

• Previous experience in upscale or fine-dining hospitality preferred

• Proficiency with reservation platforms such as OpenTable or comparable systems

• Strong understanding of dining room pacing, table management, and guest flow

• Exceptional interpersonal and communication skills

• Ability to multitask gracefully in a high-volume, luxury environment

• Flexible availability, including evenings, weekends, and holidays

• Team-oriented mindset with a commitment to excellence

What We Offer

• Competitive hourly compensation

• A refined, professional work environment

• Opportunities for growth within a hospitality-driven, quality-focused brand

• Consistent scheduling and clearly defined standards

• The opportunity to be part of a team dedicated to elevated guest experiences