Customer Experience Representative

Customer Experience Representative

Turn everyday calls into extraordinary experiences. Most customer service jobs ask you to answer phones. At Beyond Wow Plumbing, you'll help people through some of the most stressful moments of their day. A flooded bathroom. A broken water heater. A leak threatening their home. When customers call us, they're often frustrated, worried, and looking for someone they can trust. That's where you come in.

We're looking for a high-energy, people-loving, problem-solving Customer Experience Representative who thrives in a fast-paced environment and genuinely enjoys helping others. If you're the kind of person who can calm a stressed customer, stay organized under pressure, and turn a difficult situation into a positive experience, we want to meet you.

This isn't just another call center job. This is an opportunity to become part of a winning team that values Growth, Focus, Discipline, Excellence, Ownership, and Results while making a meaningful impact every single day.

Why Beyond Wow Plumbing?

Founded in 1980, Beyond Wow Plumbing has been serving Central Texas families with one mission: Deliver a WOW Experience Every Time. We're a family-owned and operated company built on integrity, professionalism, and exceptional service. For more than 45 years, we've earned the trust of homeowners by doing things the right way and treating people with respect.

But what truly sets us apart isn't just how we serve our customersit's how we invest in our team. We believe great companies are built by great people, and we're committed to helping our employees grow personally and professionally. When you join Beyond Wow Plumbing, you're joining a team that celebrates wins, supports one another, and creates opportunities for long-term success.

More Than a Job - This Is A Career Path

At Beyond Wow Plumbing, we believe great people deserve opportunities to grow. That's why we don't put our team members in a box. As a Customer Experience Representative, you'll have opportunities to cross-train, develop new skills, and explore other areas of the business as you grow. Whether your strengths are in customer care, dispatching, operations, leadership, marketing, training, recruiting, or team development, we want to help you discover where you can make the greatest impact.

We believe people are happiest when their work has purpose. When you join Beyond Wow, you're not just answering callsyou're helping families, supporting technicians in the field, driving company success, and building a meaningful career with a team that invests in your future.

If you're looking for a place where your ideas matter, your contributions are recognized, and your growth is encouraged, you've found it.

What You'll Do

As a Customer Experience Representative, you'll be the first impression of Beyond Wow Plumbing and one of the most important members of our team. You'll:

• Create exceptional experiences for every customer interaction
• Answer inbound calls with professionalism, empathy, and confidence
• Schedule service appointments efficiently and accurately
• Communicate with customers via phone, email, and text
• Help homeowners understand service options and next steps
• Resolve concerns and turn problems into positive outcomes
• Maintain accurate customer records and appointment details
• Coordinate closely with technicians and leadership to ensure seamless service delivery
• Escalate issues when necessary to ensure customer satisfaction
• Represent the Beyond Wow brand with enthusiasm, professionalism, and care
• Support our mission, vision, and core values in every interaction

Every interaction is an opportunity to create trust, earn loyalty, and deliver a true WOW experience.

Who Thrives Here?

The best Customer Experience Representatives are:

• Positive and energetic
• Excellent communicators
• Naturally empathetic
• Organized and detail-oriented
• Calm under pressure
• Growth-minded and coachable
• Dependable and accountable
• Driven to help people
• Motivated by creating exceptional customer experiences
• Team players who enjoy winning together

If that sounds like you, you'll fit right in.

Compensation & Benefits

$19$24 per hour based on experience plus:

• Weekly pay
• Monthly performance bonus opportunities
• Referral bonus program
• Medical coverage
• Paid life insurance
• Health Savings Account (HSA)
• Paid Time Off (PTO)
• 5 Paid Holidays
• Parental Leave
• Monthly gym membership allowance
• Ongoing leadership and professional development training
• Cross-training and advancement opportunities
• Quarterly company events
• Incredible team culture
• Opportunities for long-term career growth

Qualifications

• High School Diploma or equivalent
• Previous customer service experience required
• Strong computer skills and ability to learn new software quickly
• Microsoft Office proficiency required
• ServiceTitan experience is a major plus but is not a requirement
• Excellent verbal and written communication skills
• Strong attention to detail and organizational abilities
• Ability to multitask and thrive in a fast-paced environment
• Ability to remain calm and professional during challenging customer situations

Schedule & Location

• Preferred schedule: 9:00 AM 6:00 PM
• This is an in-office position
• Must be able to commute to our Taylor, Texas office daily

Ready for Something Bigger?

We're not looking for someone who simply wants a job. We're looking for someone who wants to grow. Someone who wants to make an impact. Someone who wants to be part of a team that lives by Growth, Focus, Discipline, Excellence, Ownership, and Results. If you're ready to build valuable skills, create amazing customer experiences, discover new opportunities within the company, and be part of something special, we want to hear from you.

Join Beyond Wow Plumbing and help us deliver the WOWone customer, one family, and one experience at a time.