Room Attendant

Housekeeping Team Member

Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

Starwood Hotels, an affiliate of global private investment firm Starwood Capital Group, is a hotel brand management company that operates Treehouse Hotels. Treehouse was founded on the ideas that inspire a child to build a treehouse. Adventure, independence, cozy spaces and repurposing crafty things are what make a place warm and special. That's why every Treehouse Hotel celebrates found objects, nostalgic tunes, handmade details and locally sourced treats. At Treehouse, every detail is imagined through the carefree, optimistic lens of childhood and balanced with a distinctly modern sensibility. With attentive service, locally inspired fun amenities, thoughtful programming and several food & beverage offerings, Treehouse Hotels are about playfulness and freedom. The first of the brand's portfolio, Treehouse Hotel London opened in November 2019.

Position Overview

Work effectively as part of the housekeeping service team to provide efficient and courteous service. Primarily responsible for, but not limited to, maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service.

• Thoroughly clean guestrooms according to standards.
• Vacuum cleaning and dusting the rooms to ensure that they are in a spotless nature for the occupancy of the guests. Responsible for set-up, delivery, refresh, and presentation of all special room requests.
• Complete all pre-cleaning duties, including but not limited to guest supplies, cleaning supplies and linen for housekeeping cart set-up.
• Remove all trash and dirty linen from guestrooms and hallways.
• Keep all hallways, public areas and closets clean, neat and vacuumed.
• Report all missing items from guestrooms (e.g., hair dryers, technology) by following the standard procedures.
• Following proper Lost & Found procedures to ensure lost items are immediately reported when found.
• Ensure the room's equipment and facilities are functioning properly and report any malfunction according to standards.
• Input real-time assessments via KYC. Convey with clarity in KYC all guest opportunities.
• Perform any other reasonable duties as requested by the leadership team.
• Consistently always conduct oneself in a professional manner and work professionally with colleagues and team leaders with a team minded approach.
• Attend pre-shift meetings to learn shift details, including property and guest expectations. Participate and attend all required meetings.
• Anticipate and understand guests' service needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests.
• Greet, welcome and acknowledge all guests by name and respond to their requests in a courteous and professional manner always using professional language. Remain attentive to the needs of all guests, providing them with dependable, punctual and enthusiastic service. Provide courteous, friendly and efficient service to all internal and external guests. Thank guests with genuine appreciation.
• Identify opportunities to optimize performance and create value by challenging existing processes, encouraging innovation and driving necessary change.
• Be a clear thinker, analyze and resolve problems, exercise good judgement, resolutions must be thoughtful, and with the guest in mind. Immediate follow-up with a leader is expected.
• Establish and maintain open, positive, collaborative, and professional internal and external relationships. Develop lasting relationships with guests and to secure repeat business. Foster and promote a cooperative working environment, maximizing efficiency and delivering the ultimate guest experience.
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials.
• Ensure compliance with hotel policies, procedures, and standards with self and colleagues.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary and guest information.
• Embody the Treehouse Vision, Mission and Compass; deliver on Our Promise and Pact and uphold our Brand Pillars.

About you... Passionate about cleanliness, enjoys physical work and has previous similar work experience. A team player, hard worker, and detail oriented. Is flexible and willing to meet the demands of a 24-hour operation.

About us… Within Treehouse Sunnyvale, every detail is imagined through the carefree, optimistic lens of childhood and balanced with a distinctly modern sensibility. With attentive service, locally inspired fun amenities, thoughtful programming, and reimagined culinary delights. We are about playfulness and freedom. Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfilment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:

• Designed by Nature work environment.
• Health & Wellness- Competitive Medical, Dental & Vision, and EAP program
• Retirement Planning
• Paid Personal Days
• Career Advancement: We're growing rapidly and with growth comes advancement opportunities (around the globe)!
• SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
• Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.