Sleep Therapy Follow-Up Program Specialist (Respiratory Therapist)
Sleep Doctor
As a Sleep Therapy Follow-Up Program Specialist (Respiratory Therapist) , you will play a key role in supporting Sleep Doctor's patients after they begin their therapy journey. This role focuses on providing consistent follow-up, remote monitoring, and education to ensure long-term therapy success. You’ll assist with virtual PAP setups, perform mask fittings, troubleshoot equipment issues, and guide patients through resupply needs. Most importantly, you’ll provide above-and-beyond communication so that patients feel supported, understood, and empowered in their care.
What You’ll Do
- Analyze home sleep test results to identify patterns and abnormalities. Communicate findings clearly and effectively to customers. Address customer questions and concerns.
- Conduct virtual machine setups for CPAP and BiPAP devices to ensure proper configuration and patient understanding
- Titrate CPAP/BiPAP pressure following clinical guidelines to optimize therapy effectiveness
- Review and monitor patient compliance data from cloud-connected PAP devices
- Identify therapy issues or non-compliance and proactively engage with patients to troubleshoot and resolve
- Perform virtual mask fittings and provide recommendations to optimize seal, comfort, and long-term success
- Educate patients on proper usage, cleaning, and maintenance of their PAP equipment
- Guide patients through resupply schedules and assist in facilitating timely and accurate replacement of masks, cushions, filters, and tubing
- Provide empathetic and knowledgeable support to help patients overcome common therapy challenges such as dryness, leaks, or discomfort
- Maintain documentation of patient interactions, troubleshooting steps, and follow-up plans in internal systems
- Stay up to date on DME products, PAP accessories, and best practices in sleep apnea treatment
- Collaborate with internal clinical, support, and logistics teams to ensure smooth coordination of care
- Contribute ideas and insights to improve the follow-up program and enhance the patient experience
Who You Are
- Registered Respiratory Therapist (RRT) with a minimum of 2–3 years of DME experience required. Sleep credential (RRT-SDS or RPSGT) strongly preferred; ideal candidate will be licensed in one of the following: Oregon, New Mexico, Washington, Arizona, New Jersey, West Virginia.
- Familiar with mask types, resupply guidelines, and best practices for long-term PAP success
- Skilled in virtual education, troubleshooting, and mask fittings
- You are patient-focused and driven to help individuals achieve better health through consistent and compassionate support
- Comfortable using telehealth platforms and cloud-based compliance systems
- Knowledgeable in Durable Medical Equipment (DME) and Home Medical Equipment (HME) , specific to sleep apnea care
- Excellent communicator, both written and verbal, and able to maintain patient confidentiality
- Thrive in a remote, fast-paced, collaborative environment where priorities can shift—and you're ready to adapt and respond quickly
$45 - $50 per hour
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