General Manager

OTG - Newark Liberty International Airport, Newark, NJ, 3 Brewster Rd, Newark, New Jersey, United States of America Job Description OTG General Manager – EWR is the management leader for OTG units, overseeing all day‑to‑day restaurant and Cibo operations across multiple concepts and ensuring crew performance. Responsibilities include staffing, training, food quality, guest service, inventory, merchandising, labor management, and adherence to policies and procedures. Role and Responsibilities Position Summary: The OTG General Manager at EWR is responsible for all day‑to‑day restaurant and Cibo operations for multiple concepts and crew member performance, including front‑of‑house and back‑of‑house staffing, development and training, food quality presentation, guest services, inventory management, merchandising, labor management, and maintaining all policies and procedures. Promotes an attitude of pride, cooperation, and success in the unit Accountable for the ordering process and overall unit budgets Accountable for all cost and sales projections on a weekly basis Ensures cost‑effective and efficient staffing and adherence to labor budgets Manages unit scheduling for managers and crew members Provides leadership to managers and crew members in the unit Establishes and maintains high standards for food quality and customer service Directs managers and crew members to achieve company standards Administers and follows up on management and crew member training Assigns and defines areas of responsibility for managers, establishing and settling deadlines Directs the team toward achieving the unit’s financial goals Maintains a positive work environment for both the management team and staff Provides a workplace free from hazards, following all safety policies set forth by the company Leads the recruitment of front‑of‑house staff Communicates OTG policies and procedures consistently, understanding the crewmember handbook, CBA, and OTG policies Oversees CIBO Markets in assigned quadrants Completes other tasks as assigned Qualifications and Requirements Degree in hospitality or culinary field is preferred Minimum of 3 to 5 years of senior managerial experience in multi‑unit concepts 1–3 years of retail experience (convenience store) is a plus Proficient knowledge of P&L budgeting and forecasting Strong culinary background and fine dining experience is a plus Commitment to service of customers, crew, co‑workers, and management Demonstrated dependability, personal drive, and leadership, ability to lead by example High level of integrity, work ethic, passion, and commitment to OTG values Ability to train, delegate, coach, and aid in the development of crew members Excellent verbal and written communication skills Must be able to work varied hours, days, nights, weekends, holidays, and during inclement weather conditions Pay range: $75,000 - $85,000 per year plus bonus eligibility. OTG Concessions Management, LLC and its subsidiaries and affiliates are proud to be an equal‑opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, veteran status, or any other basis protected by law. #J-18808-Ljbffr