Audio Visual Technician

End-to-End Event Support: Set up, test, operate, and strike all AV equipment—including audio, video, data projection, lighting, and wireless microphones for daily meetings, all-hands, and corporate events. This includes in-person, hybrid, and virtual events. Dedicated Space Production: Utilize production skills to operate control booth technology (video switchers, audio boards, PTZ cameras) specifically for high-tier events in our dedicated event space. Speaker & Host Management: Meet with event hosts prior to showtime to confirm technical requirements, run rehearsals, conduct mic checks, and provide a high-touch customer service experience. Daily AV Operations & Workplace Support Proactive Room Sweeps : Conduct regular, detailed conference room sweeps to verify that Unified Communications (UC) systems, displays, cables, and hardware are fully functional and tidy. Cross-Functional Support: AV Break Fix support. Respond to escalated IT/AV tickets. Assist with general workplace hardware support. (e.g., printer maintenance and troubleshooting) Ticketing & Documentation: Manage and document support workflows in ServiceNow, Jira, and Confluence; track daily activities and equipment health; and maintain event support documentation. Deployments & Upgrades: Partner with AV engineers on regional deployments, equipment rollouts, and hardware refresh projects. Training: Create simple documentation and user guides for end-users. Train internal teams on AV best practices and self-service capabilities. 60% Event Support & Execution: End-to-end technical management of corporate events, meetings, and live streams across conference rooms and our dedicated event space. 40% AV Operations & Workplace Support: Daily conference room health sweeps, hardware break/fix, printer support, and technology deployment projects. Required Qualifications & Skills Demonstrated ability to build, execute, and complete initiatives under pressure in complex, cross-functional environments. Experience: 2 to 4 years of relevant work experience in corporate event support and audio-visual production, including executive-level event support. Event Tech Proficiency: Strong technical knowledge of corporate AV systems, Zoom Rooms setups, and standard presentation software (Google Slides, Keynote, PowerPoint, etc.) Video Production Competency: Practical experience operating control booth technology, specifically video switchers (e.g., Ross Carbonite, Atem) and multi-camera setups for live events. Signal Flow & Troubleshooting: Solid understanding of audio and video signal flow (Dante, SDI, HDMI) with the ability to troubleshoot complex issues quickly during live events. Hardware Familiarity: Hands-on experience with equipment from Neat, QSC/Q-Sys, Dante Devices, AVoIP solutions, Shure, and Yamaha. Communication: Exceptional customer service skills, with the ability to clearly explain technical services to non-technical stakeholders and executives. Physical Requirements: Ability to work on-site, lift up to 50 lbs. independently (100 lbs. with assistance), and manage the physical demands of event setups. Flexibility: Ability to work a flexible schedule (including rare nights and weekends as required by event demands) and travel occasionally if needed. Preferred Skills Live Streaming & Broadcasting: Familiarity with live streaming workflows, encoders, and virtual event platforms (Zoom Webinars/Events, YouTube Live, etc.). IT Networking Fundamentals: Basic understanding of corporate networking principles (WiFi, DHCP, VLANs, QoS) as they apply to AV systems. Certifications: Q-Sys Certification and/or AVIXA CTS Certification. #J-18808-Ljbffr Infotree Global Solutions