Service Desk Representative

Education Associate degree in IT or related professional certification (Preferred) High School Diploma or GED (Minimum Required) Work Experience A minimum of 2 year of IT Helpdesk or Service Desk experience Mandatory Skills Must speak Spanish, with the ability to read, write, and comprehend Time management. Ability to meet and keep a schedule. Ability to multitask, complete tasks, and meet deadlines in a fast-paced environment Customer service experience, preferably in a call center environment Strong work ethic with an attention to detail and a positive attitude Self-starter, able to work in team environment and motivate others Strong technical abilities, including knowledge and skill with computers and mobile devices Strong organization, and planning skills, with ability to handle changing priorities Interpersonal skills, empathy, patience, and ability to communicate clearly Must be fluent in English, with the ability to read, write, and comprehend Desired Skills Microsoft-based applications, with emphasis on Windows 11, Microsoft O365, Teams, etc. Experience with call management software such as Finesse or similar Quality / documentation experience Familiarity with Microsoft Azure. Active Directory Administration Experience resolving Outlook issues such as mail file size and data files (.ost) Experience with Windows troubleshooting, including monitor display issues, printing, connectivity, etc. Configuration & distribution of corporate mobile devices Troubleshooting Cisco VPN and Pulse clients Facilitating Citrix connectivity Remediating Symantec Endpoint Protection LogMeIn remote connection/utilization or similar tool MEMC Deployment of software Edge and Google Chrome support Installation/configuration of various Adobe products /Software ServiceNow or similar ticket management tool Interview Process One round - 30 minute video panel interview. #J-18808-Ljbffr DivIHN Integration Inc