Director of Maintenance Repair and Mitigation

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Director of Maintenance Repair and Mitigation

Operations Full Time Operations Houston, TX, US

3 days ago Requisition ID: 1582

National - All Markets | Reports to the Vice President of Operations

Founded in 1978, CAMP Facility Services offers a vibrant work environment and a strong commitment to quality, accessible support, and holistic project management. We prioritize relationships with clients and staff alike, treating everyone like family.

Specializing in commercial construction and building maintenance, we serve construction managers, property managers, and building owners across diverse sectors. Our mission emphasizes partnership, continuous improvement through teamwork and education, and exceeding expectations to build lasting relationships based on respect and professionalism.

Our employees are encouraged to take advantage of an array of benefits and opportunities, including:

• Health Benefits - Medical, Dental & Vision
• 401K and Company Match Benefits
• Paid Holidays, Vacation, and Personal Time Off
• 1 Paid Day Off for Community Service
• Tuition Reimbursement

How you will contribute to our TEAM:

The Director of Maintenance, Repair & Mitigation will lead CAMP's national Maintenance & Repair, Mitigation, and Small Restoration business. This role owns the business unit's P&L, growth, pricing, staffing, emergency response, and client service across all markets, and leads the Project Directors and local M/R and Mitigation leaders who deliver it. This is a high-impact national leadership role for an operator who builds standards, holds leaders accountable, and turns rapid response into predictable, profitable results.

Responsibilities

• Own consolidated P&L for M/R, Mitigation, and Small Restoration across all markets, setting revenue, gross-profit, and growth goals by market and leader.
• Lead, coach, and hold Project Directors and local M/R and Mitigation leaders accountable for financial, operational, client, safety, and growth results.
• Establish national operating standards, scorecards, staffing models, and review cadences, and maintain the M/R & Mitigation playbook from intake through closeout.
• Set pricing strategy and guardrails for M/R and mitigation work, including Xactimate expectations, T&M standards, labor and equipment rates, and client-specific programs.
• Lead companywide large-loss and CAT mitigation readiness and response, deploying leaders, technicians, equipment, and subcontractors across markets.
• Set standards for water mitigation, fire and smoke cleaning, microbial remediation, contents, and emergency stabilization, including documentation, equipment, and compliance requirements.
• Own Small Restoration execution and establish the criteria that determine when loss-related rebuild work transitions to the local Renovation/Restoration team as Large Restoration.
• Ensure Large Restoration projects are handed off with complete loss documentation, mitigation records, and preliminary scope so local teams can begin preconstruction without rework.
• Monitor backlog, pipeline, EAC, margin, billing, unbilled work, A/R, and utilization, and require corrective action plans where performance falls short.
• Drive profitable growth and repeat business with strategic clients in partnership with Sales, LAMs, and NAMs.
• Partner with Finance, Safety, Risk, and Legal on forecasting, collections, and elevated operational, contractual, and safety risks.

Knowledge, Skills, Abilities, Qualifications & Experience

• 10+ years of progressive experience in restoration, mitigation, construction, maintenance/service operations, or a related field, including 5+ years leading operational or senior project leaders.
• Demonstrated P&L accountability and multi-market leadership experience.
• Strong knowledge of mitigation, emergency response, maintenance and repair, small restoration, job costing, margin, EAC/forecasting, billing, A/R, and working capital.
• Proven success building operating standards, pricing guidelines, scorecards, and strong leadership teams.
• Track record leading high-pressure large-loss and CAT responses.
• Ability to travel nationally and respond outside normal business hours for significant events.
• Multifamily and/or commercial restoration experience preferred.
• Proficiency with Xactimate, Procore, Salesforce, Excel, and Power BI preferred.