Call Center Representative

Call Center Representative – Healthcare Support Location: Austin, TX 78727 Pay Rate: $20.00/hour Schedule: Monday–Friday, 7:00 AM–7:00 PM (8-hour shift assigned) Work Setup: In-office only – must live within commuting distance Join a Team That Makes a Difference! Are you looking for a rewarding career where your work truly impacts others? We’re hiring Call Center Representatives to support healthcare providers and members across Texas Medicaid programs. You’ll be part of a professional, friendly team that helps families and providers get the answers and support they need. This is an excellent opportunity to grow your career, gain valuable healthcare experience, and work in a positive, people-first environment with room to advance. What You’ll Do Answer inbound calls from providers and members in a courteous, professional manner Assist with Medicaid-related questions about eligibility, claims, and program services Document all calls accurately and follow standard procedures Route calls to appropriate departments when necessary Maintain strong attendance, productivity, and quality standards What You Bring At least 6 months of experience in a high-volume call center Strong communication and customer service skills Ability to multitask and stay organized in a fast-paced environment Basic computer proficiency (Microsoft Office experience a plus) Must reside locally and be able to commute to the office Why You’ll Love Working Here Competitive pay – $20/hour Supportive team culture and professional environment Opportunity to build a long-term career in healthcare support Make a meaningful difference every day If you’re ready to bring your customer service skills to a mission-driven organization that values your hard work and dedication — apply today! #J-18808-Ljbffr