Student Services Program Coordinator

Orange Coast College (OCC) is seeking equity-minded individuals for a classified employee role as a Student Services Program Coordinator under the Student Services Wing, as part of the Counseling Division. THE COLLEGE - About Orange Coast College Orange Coast College's 164-acre campus is located in Costa Mesa, just minutes from Southern California's beautiful beaches, with its main campus in Costa Mesa and a campus in Newport Beach (Waterfront Campus). Orange Coast College (OCC) was founded in 1947 with the mission to serve the educational needs of a diverse local and global community. The College empowers students to achieve their goals by providing high-quality, culturally responsive, and innovative programs and services through pathways leading to degrees, transfers, certificates, foundational skills, workforce development, and lifelong learning. The College promotes student development, learning, and equitable outcomes by fostering a respectful, inclusive, caring, and participatory campus climate of student engagement and academic inquiry. Ideal candidates for this position will share OCC’s dedication to transforming lives through education, with a strong commitment to serving a diverse and vibrant student population. We currently enroll 17,859 students, the majority of whom are from racially minoritized populations: 38% of OCC's students are Latinx, 2% are African-American, 23% are Asian, less than 1% are Native American, 29% are White, and 6% are multiracial. As a designated Hispanic-Serving Institution (HSI) and an eligibility designation as an Asian American Native American Pacific Islander-Serving Institution (AANAPISI), Orange Coast College reflects the dynamic diversity in the region. THE DEPARTMENT - About the OCC Guardian Scholars & Next-Up Orange Coast College's Guardian Scholars Program is committed to supporting ambitious college-bound students who are current or former foster youth/wards of the court and/or Juvenile Justice Systems, as well as those who have experienced similar barriers and challenges. The program's mission is to provide a comprehensive program that contributes to the quality and depth of the student's college experience. It serves as a resource for young adults by assisting in their development and equipping them with the skills necessary to transfer to a four-year university or the vocation of their choice. Guardian Scholars aims to be a "one-stop shop" that provides caring and personalized assistance with educational goals and practical day-to-day needs to ensure that students take full advantage of college life both inside and outside the classroom. Services include academic advising, textbook grants, referrals to community resources, and field trips and events. The Student Services Program Coordinator for Guardian Scholars is part of the EOPS/CARE/CalWORKs/Umoja team and works closely with the program staff to coordinate support activities for former foster youth and other qualifying students. The coordinator provides direction for planning, budgeting, and reporting to the division, college district, and state entities. This position also works closely with a similar support program, both in student services and instructional wings. The coordinator collaborates with other departments to develop and implement strategies for ensuring student success and communication campaigns. An important part of this position is the collaboration with faculty and academic affairs professionals to support program participants. The coordinator is also the primary liaison for community organizations, agencies, and other entities that support and serve this population of students. Summary The Student Services Program Coordinator performs a variety of complex and technical duties in support of specially funded student services programs. Incumbents in this classification are responsible for the administrative coordination of program communications, planning, reporting, and a variety of complex activities in support of their assigned program(s). Essential Duties and Responsibilities Specific duties may vary among departments, divisions, and jobs. Incumbents typically perform a substantial portion or all of the following types of duties, as assigned: Plans, organizes, and facilitates activities and programs to develop students’ skills in a variety of student services and programs. Assists in program planning phases and implements programs to enhance student engagement through activities such as, but not limited to, multi-cultural enhancement, social introduction, workshops, and support that provides easy access to services and resources. Conducts information and advisement sessions related to specific student requirements of assigned programs, divisions, and/or departments. Ensures reporting obligations are met on the state and federal levels. Assists students with identifying opportunities, processing applications, and ongoing support to those actively engaged in a variety of college-sponsored programs, including, but not limited to, study abroad, Associated Students, multicultural events, etc. Collaborates with various college departments and/or divisions to provide various in-service training and volunteer experiences on campus and in the community are designed to enhance acceptance and participation in co-curricular activities such as student government and leadership. Works closely with students, staff, management, faculty, and administrators concerning best business practices, customer service, coordination of committees, and multiple projects associated with student engagement. Collaborates with campus community to create, generate, and execute innovative ideas and processes to enhance student involvement; initiates and serves on District and college committees. Works closely with Associated Students, student clubs, the honors program, and other student groups to collaborate on events connecting students with each other. Assists with identifying, developing, and arranging for Requests for Proposals (RFPs) from outside vendors/contractors and organizations; negotiates for services and fees with private and public industry sectors, organizations for services, performances, speakers, and material support; prepares standard and non-standard contracts for approval. Communicates with management and administration with progress updates, program information, and reports that support the college and District’s ability to ensure compliance with program objectives, state and federal rules, regulations, policies, and procedures. Oversees, distributes, and prepares reports of results from student satisfaction surveys after the conclusion of special events and activities. Recommends new and modified student engagement activities from survey feedback. Develops monitoring and tracking systems to ensure compliance with local, state, and federal rules and regulations related to assigned program(s). Creates informational materials and publications supporting the assigned student services programs, in collaboration with Marketing and Public Relations. Collaborates with other services in the campus community to create, generate, and carry out innovative ideas and processes to enhance student involvement. Oversees and schedules events, student development activities, cultural trips, speakers, and other activities that encourage students to participate in college life. Researches, prepares, recommends, and monitors approved budgets related to the assigned program; may assist with and prepare funding proposals. Carries out expenditure of project funds according to fiscal guidelines. Maintains records of grant funds or contracted expenditures. May assist with the evaluation of, and reporting for, program components and services. Researches, collects, and compiles demographic and statistical data related to program participants; prepares and presents data and metrics related to student engagement, recruitment, retention, graduation, and transfer rates. May monitor outcomes for grant awards. Interprets District policies and procedures pertaining to college activities and programs; ensures compliance with all applicable rules, regulations, policies, and procedures. Oversees the maintenance of all records, including computer-aided student databases. Ensures confidentiality of student information. Participates in a variety of campus/college, education, and grantee committees and functions that promote student engagement, retention, and achievement. May maintain and update website pages using established formats and standards. Performs other related duties as assigned that support the objective of the position. Required to abide by all District policies and procedures, including Board Policy 3050 – Code of Professional Ethics. Education and Experience The position typically requires a Bachelor’s degree in a behavioral science, social science, business, education, or a related area and four (4) years of experience in an outreach-oriented student services program. - preferably in higher education. Or, any combination of education and experience that would meet the required equivalent qualifications for the position. Please refer to the job posting for additional details regarding the position, minimum and preferred qualifications. #J-18808-Ljbffr Orange Coast College