Teller Full-Time

Job Description

Job Description

Home Branch: S Duke St  Branch - Lancaster, PA

Position Title:  Teller Full-Time

Department:   Retail Operations

Supervisor's Title: Assistant Branch Manager 

Classification:   Non-Exempt

Starting Salary Range:  $15.45 - $19.31

Benefit Highlights: 

- Competitive compensation!

- Medical, Dental, and Vision Insurance!

- 401K with up to 4% company match!

- Holiday Pay starting at day 1!

- Paid Vacation Time!

- Medical Benefits starting at your 31st day of employment!

And Many More!

Summary:

The Member Experience Representative I is a developmental role to gain the knowledge, skills, and abilities necessary to become a Member Experience Representative II. The Member Experience Representative I is an entry level consultative position within Belco’s Branch Network. This role is responsible for in-branch member service interactions, providing educational information on Belco products and services aligning solutions to member needs. Performs a wide variety of transactional and account and loan servicing duties to serve Belco’s membership, while upholding Quality, Service, and Brand Standards. Represents the credit union to its members in a courteous, professional and confident manner. 

Essential Functions:

1. Enthusiastically supports the referrals and sales and service culture at Belco in every interaction with members and the public.
2. Provide efficient, prompt and accurate service in handling and processing member financial and service requests.
3. Positively contributes to the member experience by escorting members through appropriate delivery channels, such as home banking mobile deposit, online applications, and Interactive Teller Machines (ITMs). 
4. Must be able to effectively handle cash, including large amounts, and maintain accurate and precise transactional records. 
5. Under the guidance of the Assistant Branch Manager, they may assist members with preparing and compiling new member applications and information to open all account types. 
6. Utilizes a consultative sales approach to seize all opportunities to educate members and potential members about Belco products and services, cross-selling to match individual members’ needs with appropriate products and services to enhance the member relationship with the credit union. 
7. Under the guidance of the Assistant Branch Manager, may assist members through various steps of the loan process for a member. 
8. Responsible for maintaining current and accurate records of sales tracking results, via Synapsys and Lobby Tracker systems.