Manager, Sales Development

Mad Mobile is leading the charge in building the next generation of retail and restaurant experiences. In today's rapidly evolving market, customer expectations continue to change, and Mad Mobile is at the forefront of innovation. We empower customers to engage and purchase from brands seamlessly, whether they're in-store, outside the four walls, or on the go. Our platform already supports some of the biggest brands, and we're always looking for new ways to engage with Customers, increase in-store productivity and ultimately drive transactional value. If you're passionate about creating exceptional experiences and shaping the future of retail and restaurants, Mad Mobile is the place for you! About the Role: The Manager, Sales Development is expected to effectively manage the day-to-day activities and process adherence of the Sales Development team. You will utilize the existing sales stack as well as assist in vetting new stack technologies as needed to ensure maximum efficiency across our inbound and outbound teams with the goal of consistently providing sub-2-minute response times. You will continue the work already established within the org and look for new ways of further improving the scripting, training, new hire onboarding, and any other areas as needed. Coaching, mentoring, and assisting your team in order to achieve lead response time, opportunity quality scoring, and pipeline contribution goals for the department. Managing KPIs is your strong suit and leading a transparent team should be your primary focus. Location and Responsibilities: Quickly learn current sales development processes Drive pipeline contribution at or above quota Recruit, interview, and hire excellent SDRs at scale Onboard and train SDRs to develop sales skills and deep product knowledge Develop and continuously improve lead qualification using established criteria such as ANUM – Authority, Need, Urgency, Money Refine and evolve a scalable, measurable and predictable process for developing and growing the SDR inbound practice while improving efficiency and keeping the team energized and motivated. Team Collaboration and Reporting: Work with the team to build career plans for each high-performing inbound SDR Work closely with Marketing and Sales Operations to ensure alignment on your team’s strategy and execution Collect data and metrics for weekly numbers reporting, then deliver to the VP of Sales Conduct weekly one-on-ones with each member of your team to review KPI’s, quotas and other performance indicators Qualifications and Experience: At least two years managing a Sales Development Team, preferably from the restaurant or hospitality industry Experience with building phone/email campaigns Experience with a power dialer and/or predictive dialer Experience managing from a sales stack Creative and persistent in outreach methods to obtain meetings Excellent verbal and written communication skills Experience working with a CRM (Salesforce preferred) Strong understanding of sales process in both short and long sales cycles Ability to communicate concepts to non-technical end users Strong problem-solving and troubleshooting skills Ability to thrive in a fast-paced ever changing environment Additional skills and/or educational background: demonstrated commitment to teamwork, highly positive outlook, ability to inspire trust, resourcefulness and organizational skills, stress management skills, knowledge of the restaurant industry preferred Core Values: Customer – We believe that our customers deserve the best from us every day. Accountability – We take ownership and make things happen. Teamwork – We win as a team and have fun doing it. Innovation – We innovate, inspire, ignite the future! Integrity – We are honest, ethical, and trustworthy. Benefits: Medical, dental, and vision coverage, with generous coverage of premiums No waiting period; plans kick in from day one $1000 HSA contribution (prorated based on start date) 401(k) plan with a matching contribution of up to 6%, fully vested from day one EEO Statement: Mad Mobile is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws. #J-18808-Ljbffr MAD MOBILE, INC.