Guest Services Representative PT- Courtyard by Marriott

Job Description

Job Description

Join the highest quality Hotel and learn from the best! COURTYARD BY MARRIOTT is looking for a Full-Time Front Desk Agent. We are looking for someone friendly, courteous, and timely, and provides that hospitality spirit!

This position ensures guest satisfaction and revenue optimization through check-in, check-out, and the coordination of hotel services.

ESSENTIAL JOB FUNCTIONS:

• Executes prompt, courteous, and accurate guest check-in and check-out.
• Addresses questions or problems about Hotel rooms and rates.
• Maintains room security by providing effective key control.
• Answers telephones and responds appropriately to requests.
• Respond to guest reservation requests.
• Communicates with other departments to ensure proper handling of guests and groups.
• Follows room inventory and monetary controls
• Handles cash, makes change, and balances an assigned house bank. Counts cash and other methods of payment at the end of the shift to verify and balance the house bank.
• Handles any quest compliments or complaints and takes action deemed necessary.
• Assists other associates where needed.

HOURS AND ATTENDANCE:

• Up to 25 hours per week with varied and flexible shifts/days, likely to include nights, weekends, holidays, and overtime.

PHYSICAL AND MENTAL DEMANDS:

• Must be able to use computer equipment and operate office equipment, such as telephones, copiers, fax machines, and various computer programs.
• Must be able to stand for extended periods.
• Must be able to effectively communicate with the public and other team members daily.
• Must exhibit positive interpersonal skills with focused attention to guest needs and varied business contacts.

BENEFITS

Courtyard by Marriott offers excellent Medical, Dental, and Vision benefits after 60 days. Also includes sick leave and paid time off after 1 year.

Plenty of opportunities to grow and advance in your field and other departments in the hotel. Apply now to join the Courtyard by Marriott Team!