Service Advisor

Service AdvisorThe responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.About UsBMW of Bridgeport is part of the Mauro Motors Automotive Group, a family owned and operated automotive company that has been in business for over 3 decades and known as the experts in Connecticut for the sales and servicing of German luxury vehicles and quality pre-owned cars and trucks. At Mauro Motors, with over 300+ employees, we know that our people and collectively, our team(s), combined with upholding our core values, are the elements that will set us apart from our competition and lead the company towards growth and prosperity. Our mission at Mauro Motors is to build a great company, with great people, that generate great results. We firmly believe that to achieve this, we must follow, maintain, and protect the Mauro Motors Core Values, set forth below:We Strive to Be ExcellentWe WinWe are Persistent and ConsistentWe Understand the Value of ReputationWe are Team OrientedWe Collaborate and CommunicateWe Care About Our PeopleBenefitsIndustry Leading Competitive Pay Plans (We Grow, You Grow)Performance Bonus PlansFull Medical Benefits (Health, Dental, Vision)401(k) Matching Plan – up to $5,000 dollar for dollar match per yearIndustry Leading Training – live onsite, offsite, and virtualEmployee Discount (Sales, Service & Parts)Service Advisor ResponsibilitiesGreet customers promptlyObtain customer and vehicle informationClearly report all vehicle symptoms as described by the customerDetermine and recommend maintenance based on age, mileage and history of vehiclePrepare a complete and accurate estimate of cost for labor and partsEstablish follow up timeMonitor the progress of each vehicle throughout the day, and update customers frequentlyVerify that the final invoice reconciles with the work performed on the repair orderExplain all completed work and charges to customersService Advisor RequirementsProven record of achieving exceptional customer service and client satisfaction (min.3 years experience in automotive dealership or equivalent)Past experience as a service advisor, assistant lane manager or service consultantVery energetic personalityA desire for a long-term career with a growing organizationPersonal and professional integrityComputer skills and willingness to learn new programsWe are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.