Life Claims Examiner

Who we are:
ManhattanLife Insurance and Annuity Company was founded in 1850, the Company's longevity makes it one of the oldest and most reliable health and life insurance companies in the country. Operating successfully for over 175 years is a testimony to ManhattanLife's enduring history, and an indicator of the reliability of our future. ManhattanLife's headquarters are in Houston, TX and the company is continually growing with multiple office locations nation-wide. ManhattanLife offers attractive employee benefits starting day one, including immediate coverage under our health, dental and vision plans. We offer flexible schedules, including shortened hours on Fridays, company-wide events, professional development (LOMA testing) and a company-wide wellness program.

Scope and Purpose:

We are seeking a Life Claims Examiner to support our organization's Life Insurance Claims team at our Utah office. As a Life Claims Examiner, you will review and process life claims submissions with adherence to company policies and contract provisions, in full accordance with the law. On the job training will be provided to the candidates that are selected for this position.

Duties and Responsibilities:

• Verify benefit eligibility.
• Evaluate claims based on documentation received.
• Provide prompt communications with Beneficiary Claimants, Funeral Homes, and other related third parties via letters, emails, faxes, or telephone.
• Ensure appropriate resolution and/or payment of each claim.
• Assist with phone support as needed.

Minimum Qualifications:

High School Graduate or equivalent (GED); Intermediate Microsoft Office suite skills.

Knowledge, Skills and Abilities:

• 1-3 years of claims experience or in a related position is preferred.
• Ability to type 40+ WPM while maintaining high accuracy.
• Life insurance experience or working in a financial setting is preferred.
• Strong organizational skills and attention to detail.
• Possess a customer-focused mindset.
• Prior internship or professional experience working in a corporate setting is preferred.
• Advanced reading comprehension and communication skills.
• Ability to become proficient with internal computer applications.
• Excellent phone and computer skills, and an ability to communicate in a friendly and effective manner with our customers.
• Ability to read and understand policy language.
• Ability to work independently and in a team environment.
• Ability to prioritize and multitask to manage workload and meet deadlines.

Travel Requirements:

This position may require light travel as needed.


Professional Development:

• Learn and apply technologies that support professional and personal growth.
• Participate in employee engagement activities that promote teamwork and collaboration.
• Pursuit of LOMA ALMI designation is recommended for successful hires within three years.
• Meeting quality standards to progress from a Level I Claim Examiner to a Level III, Senior Claim Examiner within four-five years.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type, and use mouse; reach with hands and arms and talk and/or hear. The employee is required to sit for extended periods of time. The position may require lifting, pulling or moving items weighing upwards of 10 pounds as it relates to office or desk supplies.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in an office environment. This role routinely uses standard office equipment such as computers, phones via WebEx, physical phone while in office, and photocopiers when necessary.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to the job at any time without notice.

AAP/EEO Statement:

ManhattanLife prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status. EOE Employer/Vet/Disabled. ManhattanLife values differences. We are committed to fostering an environment that attracts and retains a diverse workforce. With individuals from a variety of backgrounds, ManhattanLife will be better equipped to service our customers, increase innovation, and reduce risks. We encourage the unique perspectives of individuals and are dedicated to creating a respectful and inclusive work environment.