Member Service Representative I/II - Westview Branch (300MSR1 / 300MSR2)

Position Summary Under general supervision, acting as a liaison for the credit union to maintain member loyalty by efficiently meeting the needs or requests of the member. Provide accurate account information as requested by the member and provide information about the various credit union products and services to members and prospective members. Opens new accounts, resolves issues and professionally handles members’ inquiries face to face. Provides a variety of transactional services for members’ accounts on deposit and loan products. Ability to recognize additional financial service needs of the member and promote and explain these services/products to the member.

MSR I

Under general supervision, acting as a liaison for the credit union to maintain member loyalty by efficiently meeting the needs or requests of the member. Provide accurate account information as requested by the member and provide information about the various credit union products and services to members and prospective members. Opens new accounts, resolves issues and professionally handles members’ inquiries face to face. Provides a variety of transactional services for members’ accounts on deposit and loan products. Ability to recognize additional financial service needs of the member and promote and explain these services/products to the member.

MSR II

Under moderate supervision, acting as a liaison for the credit union to maintain member loyalty by efficiently meeting the needs or requests of the member. Provide accurate account information as requested by the member and provide information about the various credit union products and services to members and prospective members. Opens new accounts, resolves issues and professionally handles members’ inquiries face to face. Provides a variety of transactional services for members’ accounts on deposit and loan products. Ability to recognize additional financial service needs of the member and promote and explain these services/products to the member. Ability to assist with Teller functions. Conduct on-the-job training for MSR I. Necessary Skills Cross‑Sell Products Cross‑sell products and services based on member needs, in accordance with the Credit Union's program standards. Tends to listen more than talk, leaving others with the impression that their thoughts, opinions, feelings and needs are important. Routine Account‑Related Requests: Assist members with routine account‑related requests such as funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, ATM and debit card usage and limits, checking and savings account transactions, funds availability, and check verification requests by third parties. Makes and fulfills commitments, works independently, meets reasonable deadlines, and accepts responsibility for actions. Quality of Work: Produces highly accurate work, demonstrates attention to detail, and reflects well on the organization. Based on business needs and as determined appropriate by your supervisor or management, the duties described above may change from time to time. Education High School Diploma (general studies) – Required General Education Degree (GED) – In Lieu of H.S. Diploma Experience Member Service Representative I – Twelve (12) months Sales/Teller/Member Service Experience – Required Member Service Representative I – Twelve (12) Financial Services Background – Preferred Member Service Representative II – Eighteen (18) months Financial Services Background – Preferred Additional Experience & or Qualifications Proficient in the lending process including input, funding, maintenance. Adherence to BSA, the Privacy Act and Elder Abuse reporting is a requirement of the position. Assist with lending up to and including imputing: funding and maintenance of loans. Proficient written and oral communication skills. Participation in Business Development activities – REQUIRED Additional Requirements There may be circumstances related to MECU business operations that may periodically require you to report to a different branch/work location. Compensation Salary Range per hour, depending on experience and qualifications

MSR I: $16.63 – $24.13

MSR II: $18.27 – $26.54

Benefits at MECU Credit Union Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage. 401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement. Company‑Paid Insurance: We provide company‑paid short‑term disability, long‑term disability, and life insurance to give you peace of mind. Tuition Assistance: Continue your education and professional development with our tuition assistance program. Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP. Parking Discounts: Enjoy discounted parking to make commuting easier. Long‑Term Care Insurance: Prepare for the future with long‑term care coverage options. Time Off: Take advantage of annual, sick leave, sick and safe leave to recharge and maintain a healthy work‑life balance. Physical Demands While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel. Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25‑pound objects. Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EEO Statements MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. MECU conducts credit, bond and background checks and is an Equal Opportunity Employer. #J-18808-Ljbffr Municipal Employees Credit Union of Baltimore