Senior Director, Enterprise Applications (, NY, United States)

Senior Director, Enterprise Applications

New York, New York, United States

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We explore society’s most critical safety and justice issues with our ecosystem of devices and cloud software. We collaborate with candor and care, seeking diverse perspectives from customers, communities, and one another. Life at Axon is fast‑paced, challenging, and meaningful. You’ll take ownership, drive real change, and grow constantly at a company where you matter.

Your Impact

As Senior Director of Business Technology (IT CRM), you will lead one of the most important technology platforms in the company. Salesforce powers how Axon sells, quotes, bills, and serves customers across Sales Cloud, CPQ, Billing, Experience Cloud, Service Cloud, Agentforce, and deep integrations in our business ecosystem.

What You’ll Do

Location: Hybrid from one of our U.S. offices (Boston, Scottsdale AZ, NYC, San Francisco). In‑Office Expectations: 4 days per week (Tuesday‑Friday).

• Own the multi‑year strategy and roadmap for the Salesforce platform across Sales Cloud, CPQ/Revenue Cloud, Billing, Experience Cloud, and connected enterprise systems.
• Lead the Quote‑to‑Cash transformation—modernizing the flow from opportunity to quote to order to revenue, driving measurable improvements in velocity and accuracy.
• Set the strategy for AI on the platform—Agentforce, Einstein, and LLM‑powered workflows—to make sellers, agents, and operations teams more productive.
• Establish and enforce architectural standards, governance, security posture, and DevOps maturity across the Salesforce footprint.
• Lead and grow a team of managers and individual contributors—architects, developers, admins, and business analysts—through hiring, coaching, performance management, and org design.
• Partner with executive stakeholders across GTM, Finance, and Operations to translate business priorities into a data‑driven roadmap.
• Manage the platform budget, vendor relationships, SI partnerships, and license strategy—including RFP/RFI processes, contract negotiation, and total cost of ownership.
• Own the relationship with Salesforce as a vendor—influencing product roadmaps, navigating contract cycles, and managing escalations.
• Define the metrics and dashboards that track platform health, delivery performance, and business outcomes.
• Represent Salesforce in executive forums, steering committees, and cross‑functional planning cycles.
• Build a culture of technical excellence, ownership, and customer obsession within the team.

What You Bring

• 12+ years in enterprise technology, with 5+ years leading Salesforce platform teams at the Director level or above.
• Proven experience scaling Salesforce orgs in high‑growth B2B environments—particularly with CPQ and Billing in production.
• Track record of leading end‑to‑end Quote‑to‑Cash transformations.
• Experience applying AI on Salesforce—Agentforce, Einstein, or comparable LLM‑powered capabilities—to drive real productivity gains.
• Successful history building and managing teams of architects, developers, admins, and analysts, including managing managers.
• Deep technical fluency in Salesforce architecture—able to challenge and direct senior architects credibly.
• Broad technical fluency beyond Salesforce—comprehensive knowledge of integration patterns, data platforms, identity, and adjacent SaaS systems.
• Strong grasp of modern enterprise architecture concepts—APIs, event‑driven integration, cloud platforms (Azure, AWS), data warehousing, and security & identity at scale.
• Proven success partnering with C‑suite and SVP‑level GTM and Finance stakeholders.
• Experience owning multi‑million‑dollar platform budgets, vendor negotiations, and SI partner relationships.
• Discipline around cost/benefit analysis, RFP/RFI processes, and translating business needs into sustainable technical decisions.
• Strong delivery and operating rigor—roadmaps, OKRs, release governance, incident management.
• Excellent executive communication and stakeholder management skills.

Benefits

• Competitive salary and 401(k) with employer match.
• Discretionary paid time off.
• Paid parental leave for all.
• Fitness programs.
• Emotional & Mental Wellness support.
• Employee Resource Groups (ERGs).
• Snacks in our offices.

Base Pay Range: $167,850 – $268,560 USD

Axon is an equal‑opportunity employer that promotes justice, advances equity, values diversity, and fosters inclusion. We welcome applicants regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.