Marketing Operations Manager

Our Mission: Why Lighthouse? At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-time intelligence that drives action. We don't just deliver insights; we empower businesses to make decisions that move revenue. With $370M in Series C funding and over $100M in ARR, we are scaling at lightspeed. Our 850+ teammates across 35 countries aren't just building software—they are leveraging cutting-edge AI to help hoteliers be the first to act. Tens of thousands of hotels across 185 countries trust Lighthouse to execute their commercial strategy, including every one of the top 15 global chains and thousands of independent hotels that consistently outperform their markets. With Lighthouse AI, the intelligence gets deeper. Decisions get smarter. Actions get faster. We help hoteliers be first to act. Lighthouse Values: Our guiding light We are Lumineers. Our shared values keep us on a collaborative path fostering a cultural and customer centric environment Pursuit of greatness: We’re innovators who care deeply about our customers’ success. Our team brings their best work, stays curious, and delivers excellence through attention to detail Meaningful work matters: We make every moment count by knowing what to deliver, why it matters, and how it drives Lighthouse forward Elevate each other: We don’t just work together - we grow together. What unites us is understanding each other as people and working toward shared goals We’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship? Job Details Growth Operations - Business Operations United States - Dallas, Texas Full-Time/Hybrid $81,000.00 - $99,500.00 What you will do Reporting to our Manager of Marketing Operations, you will join our team as a Marketing Operations Manager. In this role, you will be the managing, administering, and optimizing our entire MarTech stack. You will support your team and stakeholders by enabling smarter decisions through technology and data. Your work will involve managing daily marketing operations tasks, creating insightful reports, and collaborating across the business to boost marketing productivity and efficiency. Where you will have impact Manage and optimize our marketing automation platforms to fit strategic needs and ensure operational excellence, data integrity, and seamless integration. Be part of the team that recommends, implements and integrates new MarTech tools to expand our capabilities and ensure a seamless connection with our existing systems. Continuously test and analyze marketing automation processes, lead management workflows, and campaigns to improve conversion rates and overall performance. Collaborate with cross-functional stakeholders including Marketing, Sales Operations, and Engineering to understand business requirements and align our technology stack to support their goals. Solve key marketing challenges by improving attribution models, lead assignment processes, data accuracy, and funnel analysis. Develop and maintain clear documentation for all marketing processes, providing guidance and a reference for the entire team. Collaborate on AI-driven Marketing Operations initiatives, shaping how AI-powered tools such as Clay, data enrichment, and automation are used within Marketing to improve scalability, accuracy, and performance. About our team The Marketing Operations team is the strategic backbone, part of the Business Operations Vertical and is the operational engine of the entire marketing department. We are the architects of the systems, processes, and data that power global growth. We partner closely with our CMO and marketing directors to turn big-picture strategy into reality, while working hand-in-hand with teams like Data Analytics and Commercial Systems. We are a team of builders and problem-solvers, focused on creating a scalable foundation for the future. What's in it for you? Flexible time off: Autonomy to manage your work-life balance. 401k matching: Up to 4%. Health insurance: Two Blue Cross Blue Shield plans with 99% company contribution to the base plan and 75% for dependents and spouses, plus $25/month to HSA. Vision and Dental Insurance: Dental Buy-up plan option, 50% company contributions to premiums for both employees, dependents and spouses for both. Employee Assistance Program: 100% confidential and free. Employer paid Short Term Disability + $50,000 Life Insurance Parental leave: 12 weeks of company paid primary caregiver leave, 3 weeks of company paid secondary caregiver leave, $1,500 new parent bonus, and 4 week flexible return to work plan. Wellbeing support: Subsidized ClassPass subscription. Referral bonus: Earn rewards for bringing in new talent. Who you are Extensive experience in a marketing operations role. Solid experience with marketing automation platforms like Hubspot or Marketo. Good level of CRM (Salesforce) or sales-process understanding (i.e. Lead > Opportunity conversion) Experience implementing and managing various MarTech tools, such as intent data platforms, spam prevention, or event management software. A results-driven mindset with a strong ability to analyze data to inform marketing decisions and measure ROI. Exceptional attention to detail, great time management, and clear communication skills. A collaborative team player who can also work independently and thrive in a fast-paced, service-oriented environment. A genuine curiosity for AI and a willingness to actively experiment with AI-powered tools as part of daily work — not just as a user, but as someone who identifies where AI can improve marketing operations processes and drives those initiatives forward. We welcome Previous experience working in a high-growth B2B SaaS or technology company. Hands-on experience with API-based integrations, connecting MarTech tools and troubleshooting sync behaviour across platforms. Project management skills with a proven ability to see projects through to successful completion. Experience with content management systems like Storyblok. Familiarity with data visualization in BI tools like Looker and advanced analysis in Excel. Diversity, equity, inclusion, and belonging Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. Our commitment to equality is part of our culture. If you require reasonable accommodation at any point during the application or interview process, please notify your recruiter. Not ticking every box? No problem! We value diverse backgrounds and unique skill sets, and we encourage individuals from all walks of life to apply. If your experience looks a little different from what we've described, but you're passionate about what we do and are a quick learner, we'd love to hear from you! Learn more about our careers and recruitment process | Our company and leadership team | Beware of recruitment scams