Senior Product Manager

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As Product Manager Senior within PNC's Retail Lending organization, you will be based in Pittsburgh or Philadelphia, PA; Wilmington, DE; Cleveland, OH; Raleigh or Charlotte, NC or New York, NY. Responsibilities Own full product lifecycle from discovery through launch and post-production monitoring (including no-harm testing). Manage and prioritize product backlog; write clear user stories/epics with defined acceptance criteria. Lead complex migrations and modernization efforts, including legacy-to-modern transitions and parallel-run strategies. Define and track OKRs; measure outcomes and communicate business impact to leadership. Strong grasp of data models, APIs, microservices, and real-time eventing (canonical models, mapping, streaming). Experience with enterprise integrations (Master Data Management, Streaming platforms, entitlements) and cross-channel platforms (online, mobile, servicing). Ability to translate technical constraints into business trade-offs and prioritize without deep engineering dependency. Proven Agile execution: backlog ownership, JIRA/Confluence, release management, and cross-team coordination. Strong cross-functional collaboration and executive communication (tech - business / product - leadership). Prior hands-on experience in data analytics, data engineering, or analyst roles, with a data-driven, customer-centric mindset with focus on risk mitigation, modernization outcomes, and measurable value. Preferred Knowledge Understanding of credit card servicing ecosystems - including card lifecycle management (issuance, activation, servicing, closure), transaction processing, statement generation, rewards, balance transfers, and fraud/disputes. Familiarity with card processor platforms & Networks (e.g., Fiserv/FDR, Tsys, Visa, Master card) and how mainframe-based legacy systems interact with modern cloud-native or API-driven architectures. PNC Employee Expectations Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Preferred Skills Business Objectives Customer Solutions Marketing Product Development Product Management Sales Competencies Business Acumen Collaborating Competitive Environment Decision Making and Critical Thinking Design Thinking Effective Communications Emerging Technologies Innovation Knowledge Of Product Line Problem Solving Producing ResultsSolutions Development Work Experience Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered. Education Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Pay Transparency Base Salary: $91,000.00 - $202,800.00 Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io. Please include 'accommodation request' in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call View phone number on click.appcast.io and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices. #J-18808-Ljbffr