Student Services Specialist

Posting Details Posting Information Posting Number: SHRA1683P Quick Link for Internal Postings: Classification Title: Student Services Specialist Competency Level: Advanced Working Title: Student Services Specialist - #000034 Department: Office of Dean Grad School Research About WCU Western Carolina University continues to rank highly on Forbes Best Employers lists. Benefit eligible employees have access to comprehensive benefits, tuition waivers, flexible spending accounts, and other resources to support work/life balance. Details include health plans, retirement plan options, paid holidays, and paid leave. Position Summary The primary location is on-site in Cullowhee, NC. This position is subject to the State of North Carolina Human Resources Act (SHRA). The Student Services Specialist performs a range of student services and related administrative work within the Graduate School. Responsibilities include coordinating and administering graduate student financial assistance and employment (graduate assistantships, tuition waivers, student employment, Chancellor's Fellowships, scholarships, study and graduate incentive grants). The role also involves identifying and notifying graduate students who are to be dismissed for bad grades, maintaining graduate student academic standing records, and supporting graduate student professional development events and opportunities. Knowledge, Skills, & Abilities Required for this Position Knowledge of student services, academic records, and student support processes within a higher education setting. Ability to coordinate financial assistance, employment-related processes, student records, and academic progression requirements with accuracy and attention to detail. Ability to interpret, apply, and communicate institutional policies and procedures related to student eligibility, academic standing, and student support services. Skill in providing professional administrative support, coordinating events or programs, maintaining confidential records, and communicating effectively. Minimum Qualifications Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. Anticipated Hiring Range $62,130 Position Type Permanent Full-Time Number of Hours per Week 40 Number of Months per Year 12 Salary Band Range $28,713 - $77,112 Salary Grade Advanced level position; Career Banding may apply (Salary Grade 72 for administrative purposes). Open and Close Dates Open Date: 07/15/2026 Close Date: 07/29/2026 Open Until Filled: No Special Instructions to Applicants Applicants must apply online in order to be considered. Please include a cover letter, resume, and a list of references (with complete contact information). Please COMPLETE ALL AREAS OF THE APPLICATION. INCOMPLETE APPLICATIONS MAY NOT BE GIVEN CONSIDERATION IN THE REVIEW PROCESS. Applicants must upload a DD-214 if claiming Veteran's Preference. If no applicants meet the required Knowledge, Skills, Abilities/Competencies and Training and Experience requirements, management may consider other applicants. All new hires into positions subject to the State Human Resources Act (SHRA) will serve a 12 month probationary period as defined by the North Carolina Office of State Human Resources (OSHR). Background / E-Verify Final candidates are subject to criminal and sex offender background checks. Some vacancies may require credit or motor vehicle checks. Western Carolina University uses E-Verify to confirm employment eligibility. For more information, visit Proper documentation of identity and employability is required at the time of employment. Credential Verification All new employees are required to have listed credentials/degrees verified within 30 days of employment. Employees who will be teaching must provide official transcripts within 30 days of employment. Transcripts should be provided for the highest earned degree and/or the degree used to satisfy credential requirements. Equal Opportunity Western Carolina University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race; color; ethnicity; religion; sex; pregnancy; sexual orientation; gender identity or expression; national origin; age; disability; genetic information; political affiliation; National Guard or veteran status, in accordance with applicable laws and policies. Accommodations in the application and interview process may be requested by contacting the university. University Safety The University Safety Report is available online or by request. The report covers crime statistics, security policies, and safety information related to the university. Applicant Documents Required Documents Cover Letter/Letter of Application Resume List of references Optional Documents DD-214 NGB 23A (RPAS) DD256 or NGB22 Supplemental Questions Required fields are indicated with an asterisk (*) How did you hear about this employment opportunity? HigherEdJobs.com Inside Higher Ed HERC - Higher Education Recruitment Consortium Website - Jobs.wcu.edu Indeed.com Personal Referral Agency Referral Other Do you require sponsorship? Yes No #J-18808-Ljbffr