Instructional Designer

Summary/Objective American Credit Acceptance (ACA) is seeking a collaborative, creative, and systems-savvy Instructional Designer to join our Learning & Development team. This role is ideal for a learning professional who enjoys designing engaging learning experiences, partnering with subject matter experts, and managing the learning systems that bring training to life at scale. You will play a critical role in designing and delivering high-quality learning solutions while also serving as a key owner and administrator of our Learning Management System (Cornerstone OnDemand). If you enjoy wearing multiple hats—designer, facilitator, problem-solver, and LMS expert—and want to make a real impact in a corporate environment, this role was built for you. Essential Functions Design, develop, and maintain engaging learning solutions across eLearning, instructor-led, virtual, and blended formats Translate complex business, compliance, and technical topics into clear, learner-friendly experiences Partner closely with subject matter experts to analyze needs, define learning objectives, and build effective curricula Apply adult learning principles and instructional design best practices to drive meaningful learning outcomes Facilitate training sessions as needed (in-person, virtual, or hybrid) Learning Management System (LMS) Administration – Cornerstone Serve as a primary administrator and system owner for ACA’s LMS (Cornerstone OnDemand) Manage day-to-day LMS operations, including: Course and curriculum setup User groups and permissions Manual assignments and adjustments Ensure data integrity, system accuracy, and a positive end‑user experience Monitor system health, troubleshoot issues, and partner with IT, HR, and Cornerstone consultants as needed Build dashboards and reports to track participation, completion, and learning impact Configure the LMS to support online, hybrid, and instructor‑led learning Design and maintain custom LMS pages, welcome experiences, and dashboards using basic HTML/CSS Measurement, Optimization & Continuous Improvement Analyze LMS data and learning metrics to inform decisions and improvements Continuously evaluate and refine learning content Stay current on learning technology trends and recommend enhancements that improve scale and effectiveness Support audits, compliance reporting, and documentation needs Core Competencies Instructional Design & Content Development – Designs effective, engaging learning experiences aligned to business needs Learning Technology & Systems Thinking – Confidently administers and optimizes LMS platforms to scale learning Facilitation & Communication – Clearly explains concepts, engages learners, and adapts communication for diverse audiences Project Management & Prioritization – Manages multiple projects, deadlines, and stakeholders with strong attention to detail Collaboration & Partnership – Builds trusted relationships with SMEs, leaders, HR, and IT partners Assessment & Evaluation – Uses data and feedback to measure learning effectiveness and drive improvement Customer Focus & Problem Solving – Anticipates learner needs and resolves issues with ownership and accountability Qualifications 2+ years of instructional design experience, including the practical application of instructional design theory, authoring eLearning courses, and managing multiple projects, preferably within a business environment. 2+ years of experience in developing eLearning modules using tools such as Articulate Storyline or equivalent. Bachelor's degree (BA/BS) in Instructional Design, Technical Writing, Multimedia Design, Training, Education, or a related discipline Familiarity with multimedia tools and technologies (e.g., video editing, graphic design). Excellent project management skills, including prioritizing tasks and meeting deadlines. Proficient user of the following products: Microsoft Office Suite (Word, Excel, PowerPoint, Publisher, Outlook) Adobe Premier Pro or Camtasia Studio Adobe Captivate or Articulate Storyline Experience supporting and administering Learning Management Systems Experience facilitating training for both hard and soft skills Preferred Experience/Skills Cornerstone OnDemand Video and audio recording and editing PowToon or similar animation Adobe Creative Suite (Photoshop, Illustrator, InDesign) Knowledge of the indirect auto finance industry or financial services is a plus Supervisory Responsibility This position has no supervisory responsibilities. Position Type / Expected Hours of Work This is a full‑time position. It is on‑site, with a work schedule of Monday through Friday, and some schedule variations may be made as needed. Travel This position will require 5% travel to other offices as needed. EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. ACA complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. California Privacy Notice As an employer of California residents, we are dedicated to protecting your privacy rights. Any personal information you provide during the application process will be used solely for permitted internal purposes and will be handled in accordance with applicable privacy laws. By applying to this position, you consent to the collection, use, and disclosure of your personal information as described in our Employee Privacy Notice. #J-18808-Ljbffr American Credit Acceptance