Sea Logistics Reefer Operational Care Specialist

Sea Logistics Reefer Operational Care Specialist Kuehne+Nagel is looking for a Sea Logistics Reefer Operational Care Specialist to join our Detroit healthcare/perishables team. In this role, you will support the day-to-day movement of temperature‑sensitive and perishable shipments while ensuring a positive experience for internal and external customers. This is a fast‑paced, customer‑facing operations role where attention to detail, communication, and follow‑through are key. You will work directly with customers, vendors, Customer Care teams, and internal partners to monitor shipments, answer questions, resolve issues, and maintain accurate shipment visibility in Kuehne+Nagel systems. What You’ll Do Process shipment files accurately while following company policies and procedures Monitor shipments and maintain real‑time visibility Respond to customer and internal requests through email, phone, Teams, and other communication channels Build strong working relationships with customers and provide proactive service Support perishable and healthcare‑related accounts in a fast‑paced environment Collaborate with Customer Care Locations to meet customer commitments and resolve shipment issues Review KPI reports and assist with corrective/preventive actions when needed Use Microsoft Outlook, Teams, Word, Excel, and internal systems to manage daily workflow Support process improvement and automation efforts where applicable Maintain customer information and documentation in core operating systems and tools What We’re Looking For Strong customer service mindset with a personable, professional communication style Ability to build rapport quickly with customers High attention to detail, especially when handling high‑value shipments Positive attitude and willingness to learn Comfortable working in a fast‑paced, time‑sensitive environment Strong organizational and problem‑solving skills Comfortable using Microsoft Office tools, especially Outlook, Teams, Word, and Excel Openness to using AI/Copilot‑style tools to support productivity Interest in growing within Kuehne+Nagel Spanish‑speaking ability is a plus, especially for cross‑border Mexico/El Paso accounts Prior logistics or freight forwarding experience is helpful, but not required What's in it for you At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401(k) retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. Kuehne+Nagel participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. Employers can only use E‑Verify once you have accepted a job offer and completed the Form I‑9. Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment). Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel. #J-18808-Ljbffr Kuehne+Nagel