Enterprise Communications Coordinator

Job Description

Job Description

BASIC SOFTWARE SYSTEMS

Enterprise Communications Coordinator

Customer Relations  •  Administrative

POSITION OVERVIEW

The Enterprise Communications Coordinator is a customer-facing administrative role responsible for managing day-to-day communications and coordination across the organization. Serving as the first point of contact for clients, vendors, and partners, this role ensures that every interaction reflects the company’s standards of professionalism, accuracy, and responsiveness.
The Enterprise Communications Coordinator partners closely with Customer Relations, Administrative, and Support Services teams to keep information flowing, projects moving, and clients well served. The role is well suited to a detail-oriented communicator who enjoys variety, thrives on autonomy, and takes pride in being the dependable face and voice of the organization.

KEY RESPONSIBILITIES

Front-Line Communications

• Serve as the first point of contact for incoming communications across phone, email, and internal messaging platforms, responding promptly and routing inquiries to the appropriate team.
• Represent the company with professionalism and care in every interaction, both in person and across digital channels.

Administrative & Operational Support

• Apply working knowledge of standard office software and procedures, including word processing, email, spreadsheets, and digital file and records management.
• Receive, sort, and distribute incoming mail and shipments.
• Provide hosting and coordination support for trainings, staff events, and internal activities.
• Coordinate project documentation and correspondence in support of one or more managers.

Customer & Case Management

• Create and route support case tickets in the company CRM with accuracy and strict adherence to documented protocols.
• Enter and maintain client and prospect information in the central database, ensuring data is accurate, complete, and up to date.
• Handle sensitive client and company information with confidentiality, discretion, and accuracy.

Reporting & Project Support

• Assist in the preparation and ongoing maintenance of recurring reports.
• Support marketing and administrative projects, including coordinated mail and email campaigns.
• Document completed work clearly and consistently for future reference.

Collaboration & Continuous Improvement

• Develop and maintain a clear understanding of Administrative and Support Services team functions to direct inquiries and tasks efficiently.
• Participate in team meetings to align on logistics, projects, and priorities while operating effectively in a largely independent role.
• Bring forward ideas and process improvements to strengthen team workflows.
• Perform other related duties as assigned in support of department and company goals.

REQUIRED QUALIFICATIONS

Education & Experience

• High school diploma or GED required.
• Three or more years of experience in a customer service, communications, or professional administrative role.

Core Competencies & Skills

• Strong customer service orientation, with the ability to represent the company professionally at every touchpoint.
• Excellent written and verbal communication skills for both internal and external audiences.
• High attention to detail balanced with awareness of broader priorities and outcomes.
• Ability to manage multiple priorities in a fast-paced environment with politeness and professionalism.
• Strong computer literacy and confidence learning new platforms and tools.
• Sound judgment and initiative, with the ability to work independently or as part of a team.
• Comfortable handling confidential and sensitive information with discretion.

PREFERRED QUALIFICATIONS

• Associate’s or bachelor’s degree in Business Administration, Communications, or a related field.
• Prior experience using a CRM platform for case or ticket management.
• Experience supporting a sales, support, or professional services team.
• Proficiency with Microsoft 365 (Outlook, Word, Excel, Teams).
• Background in a B2B or technology-services environment.

PERFORMANCE EXPECTATIONS / ANNUAL REVIEW METRICS

Communication & Service Quality

• Professionalism, responsiveness, and accuracy in handling internal and external communications.
• Quality and tone of interactions with clients, vendors, and visitors.
• Adherence to documented communication standards and protocols.

Operational Excellence

• Accuracy and completeness of data entry, ticket creation, and recordkeeping.
• Timeliness and reliability in completing routine and project-based work.
• Effective management of competing priorities and deadlines.

Collaboration & Initiative

• Productive engagement with team members and cross-functional partners.
• Contribution of ideas, process improvements, and constructive feedback.
• Sound judgment and independent execution of assigned responsibilities.

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Basic Software Systems is an Equal Opportunity Employer.

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